Job Description

Job Location: KTN - POLSON, MT 59860
Position Type: SeasonalEducation
Level: High School
Salary Range: $16.18 - $24.28 Hourly

Travel Percentage: None
Job Shift: AnySUMMARY
To provide excellent customer service to all Marina guests.  Responsible for the supervision, operation of the facilities, staff; and ensuring a smooth-running day-to-day activity of Big Arm & KwaTaqNuk marina properties.  No member of the Marina operations department including the Supervisor is above any work/tasks needing to be done to meet the overall goal of safety and an enjoyable visit for the guests.
DUTIES & RESPONSIBILITIES
- Maintain guest contact and provide excellent customer service.
- Primary point of contact for both Marina properties; KwaTaqNuk & Big Arm
- Keep track of and log inventory for both Marina properties; KwaTaqNuk & Big Arm monthly
- Knowledgeable with the Flathead Lake area, history, points of interests and sights
- Promote the Shadow, KwaTaqNuk Resort and Big Arm specials, events, and promotions to help increase revenue.
- Knowledgeable of the Shadow’s schedule, ticket pricing, etc.
- Knowledge of fuel prices
- Fueling boats
- Responsible for day-to-day activities of both Marina properties; KwaTaqNuk & Big Arm
- Oversee the cleanliness of both Marina properties, shores, docks, and the patio areas, keeping the areas free of litter/trash.
- Create and maintain Marina staff work schedules.
- Monitor and submit Marina staff time records to payroll.
- Will assist in the hiring of any Marina staff.
- Responsible to train all Marina staff as they are hired.
- May need to assist guests with boarding & disembarking.
- May need to assist with emergency.
- Must adhere to employee appearance and dress code.
- Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
- Marina Attendants

QualificationsEDUCATION and/or EXPERIENCE
- High School diploma or equivalent required.
- Previous supervisory experience is required.
- Have a working knowledge/experience of marina services.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Skill & knowledge in use of computers.
- Excellent customer service.
- Problem solving & decision making.
- Strong team player.
- Math skills.
- Cash handling experience.
- Excellent written, verbal & interpersonal skills.
- Knowledge of safety, emergency & life-saving procedures.
- First Aid and CPR certification.
- Know how to swim.