Job Description

Position Summary

Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Address patient inquiries received directly through Kroger Health Connect telephone number.
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
• Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards.
• Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
• Resolve and manage difficult customer situations in a professional manner.
• Achieve and maintain productivity levels consistent with contact center standards.
• Serve as a liaison between Kroger Health & Wellness and the patient.
• Problem-solve with a goal of first contact resolution.
• Follow-up on patient inquires within departmental guidelines.
• Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care.
• Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.
• Retail experience
• Call Center experience
• Pharmacy experience
• High school diploma or GED
• Ability to type 35-40 words per minute
• Proven customer service background
• Intermediate Microsoft Office skills
• Strong written and oral communication skills with the ability to effectively communicate with customers
• Ability to organize and prioritize a variety of tasks/projects
• Ability to work both independently and as a team
• Strong attention to detail
• Ability to maintain composure during stressful situations
• Have reliable transportation
• Ability to pass FBI/BCI background check
• After hire, must pass administered, state approved test required to become a registered Pharmacy Technician and maintain multi-state licensure as defined by specific assigned tasks
• Obtain National Pharmacy Technician Certification within 12 months from hire date

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!