Job Description

The Kroc Center Program Director role is responsible for all activities, events, and services that take place at the San Francisco Kroc Center. This Director role will manage the day-to-day operations, oversee the master schedule of events and all staffing and volunteer activity. They will be involved in program creation and implementation, as well as be responsible for the consistency and execution of services. Director will be a voice and advocate for meeting needs through Kroc Center services and initiatives in the Tenderloin District and San Francisco City.

DUTIES AND RESPONSIBILITIES:

Program Leadership & Operations

• Oversee all Center programs, including Education Programs, Teen Center, Joan and Sally’s, Social Services, and Pathway of Hope
• Ensure timely tracking and execution of program metrics, goals, surveys, and outcomes
• Maintain and manage weekly program schedules aligned with strategic initiatives
• Coordinate major events and activities in collaboration with department leads and Railton Place
• Ensure high-quality delivery of programs and services

Staff Leadership & Development

• Provide daily leadership and supervision to program staff
• Address staff needs, provide coaching, and support professional development
• Lead onboarding, orientation, and training for new hires
• Promote a culture of excellence, service, and accountability

Volunteer & Community Engagement

• Develop and manage volunteer recruitment, onboarding, and training
• Build and maintain partnerships with local agencies, schools, and community organizations
• Serve as a community liaison under the direction of the Center Director
• Support community engagement initiatives and outreach efforts

Compliance & Program Management

• Implement and enforce risk management practices, child safety policies, and organizational procedures
• Ensure compliance with all Salvation Army policies and standards
• Collaborate with Child Safety and Volunteer Services teams to maintain program compliance
• Assist in developing SOPs, policies, and operational manuals
• Partner with departments to drive mission-based initiatives and core values
• Other duties as assigned by Corps Officer

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Social Services, Communication, Administration, Education, or related field (Master’s preferred)
• Minimum of 5 years of management experience in recreation, athletic, or community center operations
• Minimum of 5 years supervising and managing professional staff
• Current First Aid, CPR, and AED certifications required
• Must be at least 21 years of age

SKILLS AND ABILITIES:

• Strong leadership, organizational, and problem-solving skills
• Ability to work independently and make sound decisions
• Excellent verbal and written communication skills
• Ability to build strong relationships with staff, volunteers, and community partners
• Proficiency in Microsoft Office (Word, Excel) and scheduling software
• Knowledge of program management, volunteer coordination, and community engagement strategies

EQUIPMENT USED:

• Standard office equipment (computer, phone, copier, printer)
• Microsoft Office Suite and program scheduling systems

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs.
• Ability to stand and move throughout the facility for extended periods

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.