Job Description

The Kroc Attendant I will support use of the facility and the engage patrons. This most often involves the climbing wall and the game room but can include Mobile Kroc, Kroc Student Transportation, Day Camps, and other programming as needed. Kroc Attendant I’s will provide superior customer service and will be proactive in looking for deep connection with patrons. The underlying theme of all programs will be to cultivate a safe place to belong and grow.

Duties and Responsibilities

• Promote the Mission of The Salvation Army.
• Ensure that everyone views the Kroc Center as a safe place to belong and grow.
• Be professional and trustworthy in the completion of their responsibilities.
• Provide excellent customer service.
• Assist with implementation and coordination of specific programming during their shifts.
• Possess a general understanding of department areas and programming.
• Possess an in depth understanding of the roles they are consistently scheduled for (i.e. climbing wall, game room, etc.) as well as the Kroc Center’s Emergency Action Plan.
• Display integrity, enthusiasm and sound moral judgment.
• Relate joyfully and sensitively to members and guests of all ages.
• Use appropriate positive discipline consistently and be familiar with managing patron behavior.
• Practice vigilant supervision at all times.
• Report all instances of abuse, neglect, injuries, or concerns through to supervisor and maintain the ability to escalate the reporting of the instance.
• Other duties as assigned.

General Qualifications and Proficiencies

• Must be a minimum of 16 years old with reliable transportation to the Kroc.
• Must hold and maintain current American Red Cross Community First Aid/CPR/AED certification. Must obtain within 60 days if not already held.
• Strong desire and ability to work with children and adults.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must be able to work independently with minimal supervision.
• Thrive in a team-oriented environment. Be a team player.
• Must be able to maintain strict confidentiality as needed.

Physical Requirements

• Ability to sit, walk, run, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis.
• Ability to grasp, push and pull objects, and reach overhead.
• Ability to lift and carry 40 lbs.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

General Statements

The above is general in nature and is not intended to be exhaustive.

Equal Employment Opportunity: Minorities/Women/Disabled/Protected Veterans.