A discreet family are hiring a director of household operations to build and run the systems behind a New York-based household. This is a full-time role with real ownership. The right person will bring structure, follow-through, and clear standards across the home, staff, vendors, and recurring family logistics.
This is not a role for someone who wants to personally handle every recurring task. The job is to build the operating structure, make ownership clear, and keep the household running at a high level without constant principal involvement.
The family is in a building phase and the household needs to support work, health, children, travel, and day-to-day execution. The family value reliability, judgment, pace, and low-drama operations over ceremony or formality for its own sake.
Build and maintain the master operating calendar for recurring family and household responsibilities across annual, quarterly, monthly, weekly, and daily rhythms. This includes maintenance, renewals, child and school logistics, appointments, supplies, travel readiness, seasonal preparation, and administrative deadlines.
Assign a clear owner to each recurring responsibility across staff and vendors. Define what good looks like, how work is checked, and what should be escalated.
Create and maintain a practical house manual covering standards, onboarding, handover, guest readiness, communication norms, emergency basics, and core role-specific procedures.
Lead a small, high-caliber household team. Set expectations, run regular check-ins, solve issues early, and build a stable operating rhythm. We prefer a small, strong team over unnecessary headcount growth.
Own the vendor roster across maintenance and household services. Keep standards high, pricing clear, renewals in view, and backup options available when needed.
Own rollout and day-to-day use of the household management platform (currently Nines, or another tool if a better fit is identified early). The platform should hold the operating calendar, ownership map, key procedures, and core records.
Best-fit backgrounds include:
Titles matter less than proof of building order in a demanding environment.
What Success Looks Like
This role is successful when the household runs in a predictable, well-organized way; staff and vendors know what they own; routine issues are handled without noise; and the family is not pulled into avoidable scheduling, staffing, vendor, or maintenance decisions.
Team Scope
Current operating scope includes:
The role may also hire and manage a personal assistant as the structure evolves. Finance, education, and other outside specialists are key interfaces, but not core direct reports.
Reporting Line and Authority
This role reports directly to the husband / primary principal. The wife will be an important partner in onboarding, family context, and standards, but this role has one day-to-day manager. This role has broad operating authority within the agreed scope and budget. Escalation is for true exceptions, judgment calls, or decisions that materially affect the family.
First 90 Days
By day 90, this person should have:
Must-Haves:
British American Household Staffing was founded to provide household staffing solutions. We offer an efficient and discreet service by gaining a thorough understanding of client’s staff needs and meeting those needs with rigorously interviewed and screened candidates of the highest caliber. Our ambition is to facilitate placements that result in client contentment and candidates that can look forward to long-term job satisfaction.
We provide experienced, qualified and formally trained household staff, including Nannies, Governesses, Butlers, Newborn Care Specialists, Personal Assistants, Housekeepers, Private Chefs, Household/Estate Managers and Chauffeurs for households of all sizes. We have offices based in NYC, Miami, Los Angeles, London and Dubai.
