Job Description

Why work with us?

Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate – measures client satisfaction vs. expectations.
• Our clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions’ largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Korean Bilingual Operation Coordinator

Responsibilities:

1. Management Reporting & Leadership Support

Prepare reports and performance summaries for management review

Support the Group Leader and Sales Team Leader in daily tasks and strategic initiatives

Assist in sales performance tracking, revenue analysis, and business reporting

2. Customer Response & Pricing Quotation

Respond promptly to customer inquiries and service requests

Prepare freight rate quotations and pricing proposals

Support rate negotiations and contract-related documentation

3. Inside Sales & Customer Account Management

Conduct inside sales activities for existing and potential customers

Manage and update CRM systems and sales databases

Track sales pipeline progress and follow up on leads and opportunities

4. Customer Complaint Handling & Internal Job Support

Follow up on customer complaints and coordinate resolutions

Communicate with relevant departments to ensure timely issue resolution

Support internal operational tasks related to sales orders and shipments

5. Cross-Functional Coordination (Sales & Operations)

Coordinate communication between Sales and Operations teams

Collaborate with Pricing, Legal, and Finance teams on business cases and contracts

Support cross-departmental projects and new business implementation

6. Sales Materials & P&L Analysis

Assist in preparing sales materials, proposals, presentations, and reports

Conduct P&L simulations and profitability analysis using Excel

Support pricing strategy evaluation and margin analysis

7. Market Research & Business Development Support

Conduct market research to identify potential clients and industry trends

Support partnership development and new business opportunities

Assist in organizing client meetings and business development activities

8. Administrative & Process Improvement Support

Provide daily administrative and operational support to Sales and Operations teams

Contribute to improving internal workflows and productivity

Support initiatives to enhance customer satisfaction and service efficiency

Requirements/Qualifications:

• Entry level or less than 3 years of logistics operation or sales support or business development support experience
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry