Job Description

Duties and responsibilities will include but not be limited to :

Client Relationship Management

• Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
• Understand, apply and where necessary explain the BU policies and procedures
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people
• Provide technical, industry and subject matter expertise where required
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
• Liaise with clients and build strong relationships
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
• Grow existing portfolio by identifying new and/or existing opportunities

Business Development

• Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients
• Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities
• Respond quickly and accurately to new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalize on account penetration and cross selling opportunities
• Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

• Work closely and maintain working relationships with key market contacts (and the Broking Team) as required
• Ensure transparency of agency and other commitments made to carriers and clients
• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Assist with loading of data into the relevant Willis Towers Watson Systems
• Check policies, market presentations and client documentation as appropriate
• Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
• Deliver optimization of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Operational and Service Delivery

• Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards
• Support the BU in accurate budgeting, forecasting and tracking of revenue
• Deliver high levels of client service in line with standard operating procedures
• Manage client pricing to ensure each client meets agreed target profitability levels
• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively with clients, associates, markets and others where appropriate to maximize service delivery levels
• Development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

Other

• Support the overall operational governance and decision making process for BU
• Support management and Willis Towers Watson in the management of risks applicable to BU
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications required for the role

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• Preferably educated to degree level or relevant industry experience
• At least 15-year experience related to Insurance, reinsurance or broker.
• Proven track record of delivering high levels of client service
• Strong practical knowledge of account development and appropriate tools to achieve this aim
• Experienced knowledge of P&C insurance markets in order to deal effectively with client and Willis Towers Watson needs
• Experienced at new business sales process and track record of converting prospects to clients
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Strong communication, negotiation and influencing skills
• Native level Korean and business level English

• Preferably hold the relevant broker certificate