Job Description

POSITION TITLE: Residential Relief Staff

DEPARTMENT: Kona Residential

RESPONSIBLE TO: Program Director

STATUS: On Call, Non-Exempt

DATE: Jan 2026

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Unit Mission Statement:

"To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families."

The Residential Relief Staff for the Kona Emergency Shelter is an On-Call Position, where work hours and schedule are subject to availability and current staffing needs of the program. The Residential Relief staff performs the essential functions as indicated in this job description and is supervised by the Program Director. Candidates for the position must meet, maintain, and keep up to date with all employment standards set forth in the essential qualifications.

1. MINIMUM & ESSENTIAL QUALIFICATIONS:

1. High school graduate
2. Valid TB clearance two step
3. Valid First Aid and CPR certification
4. DHS FBI/Criminal History & CAN cleared
5. Motor vehicle records (MVR) cleared – Meets Salvation Army standards as an authorized driver.
6. Pre-Employment Medical clearance

1. DESIRED QUALIFICATIONS:

1. At least one-year experience working either with troubled or at risk-youth, or within a residential or social service field setting, or some combination thereof.
2. Some post High school and college course work in related social service field.

1. ESSENTIAL FUNCTIONS:

1. Ensure up keep of facility to meet program and licensing standards. Report any unmet conditions to the Program Manager.
2. Ensure completeness of resident files and program files.
3. Maintain consistency in program rules and procedures.
4. Ensure all program and resident needs are met on a continuing basis.
5. Transporting of residents to and from school, work, and/or scheduled appointments, recreational outings.
6. Participation in informal group sessions with residents.
7. Implement chore system to residents and monitoring for completeness.
8. Provide back up support during emergencies at the shelter, which may include safe restraints.
9. Assist in planning and implementing group recreational activities and outing.
10. Complete required daily reports/consultation on each resident.
11. Monitor phones, visitors, workers, parents, and handle emergencies and crisis calls.
12. Do intake/discharge Orientate new residents/check resident’s safe arrival after discharge.
13. Serve as a crisis counselor while on duty – on the phone or in person with youth and/or parents.
14. Model behavior, including communication process, decision making, working out problems, discipline, order, organization skills, cleanliness, respect for property or others, work an education. Maintain a professional worker/resident and staff relationship at all times.
15. Maintain all required documentation relating to the resident.
16. Be involved in public information campaign and assist in representing the agency in the community.
17. Attend meetings, workshops, retreats, conferences, and growth groups, etc., as scheduled or required.
18. Grocery shopping and menu planning for the shelter. Supervision of residents in meal preparation.

OTHER FUNCTIONS

1. Performs other duties as assigned.

SKILLS AND PERSONAL QUALITIES:

1. Willingness to accept and implement The Salvation Army philosophy.
2. Good/sound judgment, dependability, initiate understanding, firmness, caring, organization, high energy level and ability to work under conditions of stress and change without verbal or active expression.

MENTAL DEMANDS:

• Work under stressful conditions
• Interact with others with courtesy and tact
• Relate to wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

PHYSICAL DEMANDS:

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane. Duties will require safe restraints or residents involved in physical confrontations.

COMMUNICATION DEMANDS:

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendor; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. Ability and skill in communicating with people of different cultures/ethnicity.

SKILLS/TECHNICAL KNOWLEDGE:

Prioritize multiple work tasks to meet tight deadlines

EQUIPMENT NEEDS:

Use office equipment such as computers, photocopiers, scanners, calculators, etc.

OF WORK ENVIRONMENT:

Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

NOTES:

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.