Job Description
At Team Global Express, we connect people and businesses across Australia through innovative transport and logistics solutions. We are committed to continuous improvement, operational excellence, and delivering exceptional customer experiences.
We are currently seeking a highly analytical and motivated Knowledge & Process Analyst to join our Priority Specialised Services team.
This is an exciting opportunity for someone who enjoys solving complex problems, improving business processes, driving operational excellence, and building knowledge management frameworks that enhance both employee capability and customer outcomes.
About the Role
As a Knowledge & Process Analyst, you will play a key role in supporting business improvement initiatives, process optimisation, knowledge management, and quality assurance across the Priority Specialised Services function.
Working closely with operational leaders, frontline teams, and stakeholders across the business, you will identify opportunities for improvement, document and analyse business processes, support change initiatives, and develop knowledge management solutions that improve efficiency, consistency, and customer experience.
You will be responsible for ensuring business processes are accurately documented, knowledge repositories remain current and effective, and quality standards are continuously improved across the team.
Key Responsibilities
Process Improvement & Business Analysis
Engage with internal and external stakeholders to gather, document, analyse, and validate business requirements
Translate business needs into clear process and operational requirements
Analyse existing processes to identify trends, risks, gaps, inefficiencies, and improvement opportunities
Develop and implement process improvements that enhance operational performance and customer experience
Monitor and evaluate the effectiveness of implemented changes and make recommendations for ongoing improvement
Support the successful delivery of business improvement projects and operational initiatives
Knowledge Management
Develop, maintain, and continuously improve knowledge management systems and documentation repositories
Create best-practice procedures, work instructions, and process documentation
Promote consistent use of knowledge management tools across the business
Ensure knowledge content remains accurate, current, and aligned with operational requirements
Identify innovative knowledge management solutions that improve consultant capability and service outcomes
Quality Assurance & Continuous Improvement
Develop and maintain quality programs to identify skills, knowledge, and process gaps
Conduct regular quality reviews and audits to ensure process compliance and consistency
Provide recommendations and corrective actions to improve service quality and operational effectiveness
Drive a culture of continuous improvement across the team
Change Management & Stakeholder Engagement
Support training and communication activities relating to new or updated processes
Ensure business impacts are identified and communicated effectively during change initiatives
Collaborate with stakeholders across multiple business units to achieve successful project outcomes
Assist with User Acceptance Testing (UAT) and implementation activities where required
Provide guidance and support during business transformation and change programs
About You
You are naturally curious, analytical, and passionate about continuous improvement. You enjoy understanding how businesses operate and identifying opportunities to improve processes, systems, and customer outcomes.
You thrive in collaborative environments, build strong stakeholder relationships, and are comfortable challenging the status quo to drive positive change.
Skills & Experience
Minimum 2 years' experience as a Process Analyst, Business Analyst, Knowledge Analyst, or similar role
Experience working within operational, transport, logistics, service, or contact centre environments
Strong knowledge of process mapping, process improvement, and business analysis methodologies
Experience developing and maintaining knowledge management frameworks and documentation
Strong analytical and problem-solving skills
Experience supporting change management and business transformation initiatives
Experience conducting quality assurance reviews and process audits
Excellent stakeholder engagement and communication skills
Strong attention to detail and documentation capability
Ability to work independently and manage competing priorities
Strong business acumen and data analysis capability
What Success Looks Like
Improved process quality and operational efficiency
High-quality knowledge management documentation and systems
Positive stakeholder feedback and engagement
Successful implementation of business improvement initiatives
Enhanced employee capability and customer experience
Strong contribution to a culture of continuous improvement
If you are passionate about process excellence, knowledge management, and driving meaningful business improvements, we'd love to hear from you.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
