Job Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries

Are you passionate about transforming complex information into clear, user-friendly content? Do you have experience in knowledge management, customer support, or technical documentation within the automotive industry?

We are looking for a Knowledge Base Specialist to manage and continuously improve knowledge content that supports customer care and technical support teams. You will play a key role in ensuring accurate, up-to-date information is available to help deliver outstanding customer experiences.

Key Responsibilities

• Create, maintain, and optimize knowledge base content, including FAQs, troubleshooting guides, process descriptions, and how-to articles.
• Analyze customer enquiries and CRM tickets to identify recurring issues, content gaps, and opportunities for improvement.
• Translate technical documentation, service procedures, and business processes into clear and easy-to-understand knowledge articles.
• Keep content up to date with product, process, and system changes.
• Manage article categorization, tagging, and structure to ensure excellent searchability.
• Collaborate closely with customer support teams, technical experts, and business stakeholders.
• Support knowledge management initiatives, CRM improvements, and AI-powered support tools.

Qualifications

What We're Looking For

• Minimum 2 years' experience in knowledge management, content management, customer support, or technical support.
• Experience in the automotive industry is highly desirable.
• Good understanding of aftersales processes, including service, maintenance, repairs, warranty, and complaints.
• Ability to interpret technical and process documentation and turn it into user-friendly content.
• Experience with Salesforce is required.
• Knowledge of knowledge management platforms is an advantage.
• Proficiency in Microsoft Office applications.
• Czech or Slovak language skills and English at B2 level or higher.
• German language skills are a plus.

About You

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to quality.
• Analytical mindset with strong organizational skills.
• Able to explain complex topics in a simple and structured way.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team player with a proactive and customer-focused approach.

Additional Information

Why Join?

• Permanent employment in a growing automotive support environment.
• Opportunity to work with international teams and industry experts.
• Exposure to innovative customer support technologies and knowledge management solutions.
• A collaborative environment where your expertise will directly improve customer and employee experiences.
• Active driver an advantage (for potential on-site workshops and meetings in Mladá Boleslav).

Ready to help shape the future of customer knowledge and support? We'd love to hear from you. 🚗📚

MSX International - MSXI

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.