Job Description

Job Responsibilities

• Support the implementation, rollout and adoption of records management systems and related initiatives.
• Provide user support for records management systems and digital platforms, including managing enquiries and physical file requests.
• Develop user guides, FAQs, training materials, announcements and awareness campaigns to promote system adoption and good records management practices.
• Support records migration and digitisation projects, including stakeholder coordination, readiness tracking and quality checks.
• Maintain intranet content and knowledge resources to ensure accuracy, relevance and accessibility.
• Create communication and engagement materials such as infographics, banners and posters.
• Coordinate training activities and gather feedback to support continuous improvement.
• Monitor system adoption, compliance, training participation and project progress; analyse data and prepare reports, dashboards and presentations.
• Liaise with internal stakeholders, technical teams, vendors and consultants to coordinate requirements and resolve issues.
• Manage shared mailboxes and perform other administrative duties as assigned.

Job Requirements

• Diploma in Business Administration, Information Management, Records Management, Communications, Information Systems or a related discipline.
• Relevant experience in records or knowledge management, project coordination, system implementation, stakeholder engagement, user support or training administration is an advantage.
• Familiarity with SharePoint, intranet or digital workplace platforms and Canva or similar design tools is preferred.
• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
• Strong analytical, organisational and stakeholder management skills.
• Good written and verbal communication skills, with a customer-oriented and service-minded approach.
• Tech-savvy, meticulous and proactive, with the ability to learn new systems, manage multiple priorities and work independently.
• Creative, with an eye for clear, engaging and user-friendly communications.

Duration/Working Hours:

12 months (Immediate)

Mon – Thurs : 8:30am – 6:00pm

Friday : 8:30am – 5:30pm

(inclusive of 1-hour lunch break)

** We regret to inform only shortlisted candidate will be notified.