Job Description

General information

Description & Requirements

Knowledge Analyst

About Us Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost- effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Key Responsibilities

• Develop, maintain, and monitor regular operational reports and key performance indicators (KPIs) for the business department.
• Partner with business teams to understand operational needs and convert them into data analysis, dashboards, and insights.
• Build and continuously improve metrics and analytical frameworks to support management in evaluating business performance and identifying action points.
• Present data findings in a clear, meaningful, and compelling manner for decision-making across multiple stakeholders.
• Conduct ad‑hoc analysis and reporting tasks assigned by the line manager.
• Demonstrate the ability to adapt quickly, prioritize effectively, and take ownership in a dynamic, fast-paced environment.
• Provide support for special projects and cross-functional initiatives, as assigned.

Job Requirements

• Bachelor’s degree in Management, Communications, Business Analytics, or any relevant field.
• At least 1 year of experience as a Data Analyst; experience in customer care centers or the travel industry is preferred.
• Excellent verbal and written English communication skills; Mandarin proficiency is an advantage.
• Strong analytical and statistical skills, with the ability to derive business insights from data.
• Understanding and working experience with SQL is a plus.
• Proficient in data visualization tools (Excel, Tableau, or similar platforms).
• Ability to communicate complex analytical results clearly and confidently to stakeholders at all levels.
• Exceptional organizational skills, attention to detail, and analytical reasoning.
• Willingness to assist with ad-hoc tasks and projects as needed.