Job Description

Knowledge Analyst
Business Lending Operations (BLO) | Business & Wealth | Sydney

What’s the role?

You’ll support Business Lending Operations with the creation and maintenance of business process documentation. Working within the Portfolio & Change team, you’ll translate operational and regulatory change into structured and user-friendly content that frontline teams can easily understand and apply.

This role combines technical writing and knowledge management. You’ll produce Standard Operating Procedures, process maps and other knowledge articles, while ensuring documentation is consistent, accurate and up to date.

You’ll also partner with stakeholders to assess impacts, apply governance standards, and improve how knowledge is captured and maintained across the business.

What do I need?

• Experience in technical writing or structured business writing (e.g. Standard Operating Procedures, knowledge articles, process documentation)
• Ability to simplify complex information into clear, practical content
• Strong attention to detail and focus on quality and consistency
• Experience working with stakeholders and translating business needs into documentation
• Strong problem-solving and analytical thinking

Nice to have:

• Experience in knowledge management or process improvement
• Exposure to change or transformation environments
• Familiarity with tools like SharePoint, ServiceNow or similar

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here.

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