Purpose of the Position

To maintain an efficient inventory system through proper movement of inventory between assigned locations. To maintain the accuracy and integrity of orders and stock in the Navision database. To reconcile, sort, shelf, package, and document shipments for the Production team. To act as a liaison between the Production and Client Service teams e.g. status checks, reporting.

Job Type: Full-Time, Permanent

Location: Kitchener, ON (Onsite)

Responsibilities

• Order fulfillment of new customer orders and service orders across all hearing aid brands
• Responsible for timely preparation and kitting of orders for production, assembly, and shipping
• Act as a liaison between Production and Client Services to provide updates on order status, backorders, product availability etc.
• Assist with the maintenance of the inventory database (Navision) and the accurate flow of incoming and outgoing inventory.
• Issue spare parts, collect and process defective stock appropriately.
• Document and file inventory transfers, adjustments and expenses.
• Ensure that all status codes are correct.
• Ensure that all inventory locations are secured throughout the workday as well as overnight.
• Prepare and submit weekly shipment of defective stock for reprocessing.
• Report shortages or overstock of inventory to maintain accuracy.
• Perform cycle counts and recounts.
• Analyze discrepancies and complete inventory adjustments accordingly.
• Replenish and restock shelves upon receipt of weekly shipment.
• Assist with space rearrangement, item location set up and labelling.
• Ensure all areas in the inventory drawers and shelves are organized and monitored effectively.
• Ensure timely distribution of rush orders to appropriate Technicians.
• Sort, package, shelf and document the returns to stock.
• Report any issues or concerns to the Kitting Team Lead and/or Purchasing and Inventory Manager, Hearing Aids
• Special projects as required by the Kitting Team Lead and/or Purchasing and Inventory Manager, Hearing Aids
• Assist other technicians as required accommodating for changes in volume, workflow and/or staffing levels.
• Prepare and maintain records and/or reports as required by the Team Lead and/or Purchasing and Inventory Manager, Hearing Aids
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality, and customer service.
• Adhere to all Human Resources policies and procedures.
• Conduct basic equipment maintenance as necessary.
• Perform other functions and special projects as required by the Team Lead, Kitting and/or Purchasing and Inventory Manager, Hearing Aids

Education and Related Experience

• A high school diploma or equivalent is required.
• Excellent numerical skills are necessary.
• Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
• Must have 1+ years of experience in data entry in a Windows environment (with word processing and spreadsheet applications).
• Dependability to work assigned shifts to ensure full coverage. Overtime is occasionally worked to meet the demands and deadlines associated with the position.

Details of the Position

Problem Solving/Judgement and Decision Making:

Works on production assignments that are semi-repetitive and routine in nature. Procedures are clearly defined and straightforward. Routinely follows established processes and procedures.

Supervision Received:

Primary reporting relationship is typically to the Purchasing and Inventory Manager, Hearing aids or a designated individual. Assignments are performed under general supervision, normally receiving instructions on routine work and new assignments.

Supervision Exercised:

Has no supervisory responsibilities but may provide guidance and training to less experienced employees in the department or functional area.

Internal and External Contacts:

Routinely interacts with other team members for distribution of parts requests. In addition to interacting with the production team and immediate manager on a regular basis, contacts are intermittent with non-management and management staff in Accounting and Client Services for routine assignments. Routinely interacts with contractor and shipper for the production team.

Health & Safety – Personal Protective Equipment:

There is no current mandatory or recommended PPE for this position.