The primary function of this role is to serve as a deputy for the Associate Manager of the kit operations team and provide leadership across the daily customer service delivery function of the department. Supervisors will be expected to lead by example and assist in the overall leadership of the team. This will include supervisory responsibility for up to 6 employees within the overall team. A key component of this role will also be to lead, coach and develop their direct team as well as importing and exporting best in class talent. Another key element of the role is ensuring the operation meets all regulatory and local continuous improvement requirements.

TheSupervisorwill manage and organize the daily workload and tasks,assistingin ensuring that processes are in place and being followed, opportunities areidentifiedfor improvement and then actioned upon, andthatengagement is part of the day-to-day culture. This could also include supporting the team with specific tasks, reporting activity to theappropriate channelsincluding the team leadership, Customer Service, Asset, Sales, Marketing, Commercial, and the recipients of the finished products shipped. TheSupervisorwill act as a point of escalation to help in the resolution of issues and training of new inspectors. This role will embrace teamwork and collaboration, quality performance standards,professionalism,and integrity to ensure that results are deliveredin accordance withthe strategic plans,objectivesandcustomers’ contractual agreements.

Associate supervisorswill be expected toassistin ensuring a “Best in Class”organizationis created andmaintainedthroughidentifyingandassistingin the implementation of solutions to further develop,maintainand improve customer satisfaction,quality,costreductionandoptimizedinventory.

What you will do:

• Where needed, perform all Coordinator activities. (Please refer to key activities and responsibilities of Coordinator position)

• Direct supervisory responsibility for up to 6 employees

• Support the upper management team with recruitment of new subordinate team members into the department

• May berequiredtomaintainsupplies of departmental consumables. This may includeuseor management of a Kanban system (leanmethodology). May also support upper management with processing purchase orders in Enterprise Resource Program (or equivalent), monitoringstockand demand of disposable products (washing and packaging material) for operational areas.

• Responsible for QMS documentationand QMS documentation re-alignment. This would also include driving anychangemanagement that stems fromQMS re-alignments (training/ re-training).

• Coordinateimplementation of local process improvements including Just-do-It actions, Lean6S,enhancements orlocalrollouts ofSouth Africa/EEMEAprocess changes

• Coordinate all activities to ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/ regulations are applied and followed.Includesquality risk assessment andmitigationactions.This mayinvolve delegation of tasks to other team members.

• Follow up and solve open tasks and cases assigned to the team through the Customer Relationship Management (CRM) system. Manage the closure of CRM tasks and cases; follow up with the other departments to provide feedback on the root causes of the customer complaints, if needed. Provideaccurate,validand complete information by using the right methods/tools.

• Support the daily Managed Daily Improvements (MDI) process and daily weeklymetric reviews (productivity, quality, etc.) for the department.

• Communicate the daily operational plan needed to achieve best-in-class customer service to the team and other stakeholders.Highlight operational risks to stakeholders (including upper management)on a daily basisfor follow-up/ risk mitigation.

What you need:

Preferred:

Competencies & Behaviors

This position requires knowledge that isacquiredthrough experience, specializededucationor training.The role hasclearly defined procedures and tasks as well as defined guidelines to aid in decision making.The job requires a basic understanding of work routines and procedures inowndiscipline. The technical procedures for this level are well defined.

Ability to communicate and collaborate with multiple stakeholders across the business in a highly effective manner.Ability to work both independently and as part of a team on assignments. They must have the ability to work on their own initiative,prioritizingand organizing workloads. The role is a time-sensitive andfast pacedcustomer focused operation which requires strong ability to manage competing priorities. Problem solving skills are also vital to this roleGood timekeeping and adherence to break allowance

The job workswithinwell-defined procedures that may involve a variety of work routines. Flexibility in shift patterns may berequiredif needed.

This role requiresdemonstratedleadership and communication capabilities in line with Stryker Leadership expectations

• Customer oriented- Strong customer focus

•Engagement- Drive self-engagement andother’steam members’ engagement

• Delegator- Delegate tasks to other members of the team and ensure on time completion

• Stakeholder Management- Manage expectations of multiple stakeholders

• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and businessobjectivesand escalates appropriately.

•Relationship Builder/ collaborator – Builds andmaintainsrelationships within the team and across the widerorganisation

•Excellent communication skills.

•Proactive - Has a pro-active and independent personality, ability to manage their own workload andprioritiseappropriately.

•Strong internal drive and motivation to make a difference and add value to anorganisation

•Attention to Detail - being careful about detail and thorough in completing work tasks.

•Dependability - being reliable, responsible, dependable, and fulfilling obligations.

•Independence - developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

•Initiative - a willingness to take on responsibilities and challenges.

•Innovation - creativity and alternative thinking to developnew ideasfor andanswers to work-related problems.

•Integrity - being honest and ethical. Promote anddisseminateCompliance Culture within the Company (compliance and ethical behavior)

Demonstrates Stryker Leadership expectations of a Leader ofPeople