Job Description

Work Flexibility: Onsite

Location: Cape Town

For our new created Org-structure in South Africa, we’re seeking Kitroom Coordinators within our Loan Kit Operations team for our site in Cape Town (South Africa). In this role, you’ll play a pivotal role in the end-to-end return, inspection, assembly, replenishment, and shipment of customer loan kits – across short-term consignments, demonstrations, education, and long-term consignments. You’ll ensure our kits are complete, compliant, and ready for patient-impacting procedures, while supporting continuous improvement, throughput, and “best-in-class” customer experience.

What you will do:

• You will own and execute activities across the full kit lifecycle – from receiving and inspection to assembly, replenishment, shipment, and decommission.

• Managing daily workload, report progress across stakeholders (Asset, Customer Service, Sales, Marketing, Commercial), and helping driving kit performance, accuracy, and on-time delivery using Lean/Continuous Improvement tools.

• On a daily basis, you’ll receive, categorize, and organize returned kits according to franchise and instrument/implant type.

• Inspect sterile and non‑sterile kits for tray accuracy and complete documentation, promptly escalating any urgent issues or discrepancies.

• Pick and prepare kits for shipment in priority order (same‑day, international, remaining), ensuring accuracy, correct paperwork, and close coordination with the warehouse team.

• Conduct physical quality checks of instruments and implants, support complaint and non‑conformance investigations, and generate accurate billing information for invoicing.

• Replenish incomplete kits, seal/wrap kits for shipment, process Sale‑or‑Return items, and complete put away tasks.

• Assemble kits according to BOM (Bill of Materials) for loaner, long‑term consignment, demo, and education use; ensure correct storage and readiness for dispatch.

• Manage kit lifecycle activities in ERP, including builds, shipments, returns, inspections, decommissioning, conversions, RFID (Radio Frequency Identification) updates, and handling of exceptions (late/lost deliveries, repairs, defective items, missing parts, quality returns).

What you need :

Required:

• Matric

• 3+ years of experience in Logistics/Warehouse Operations; ideally within MedTech, Pharma, or other regulated environments.

• Strong communication skills with proficiency in English

• Strong computer skills, including Microsoft Office.

• Understanding of operations and general Logistics processes.

• Ability to prioritize and to work independently in a fast‑paced, customer‑focused environment.

• Commitment to compliance, ethical behavior, and reliable time management; flexibility with rotational shifts and call out.

• Passionate about medical technology, driven to achieve goals and deliver excellent customer service.

• Empathy, accountability and commitment to understanding customer needs and contributing to better healthcare.

Preferred:

• NQF5 (or studying towards a diploma or degree).

• Advanced degree (College/University).

• Experience with kit receiving, replenishment, and outbound operations.

• Experience in inspecting manufactured goods or assembling instrumentation.

• Hands‑on ERP experience for kit lifecycle and inventory processes.

• Exposure to dimensional/electrical inspection of assemblies.

• Ability to read/interpret prints and BOMs.

• Familiarity with Lean/CI, 6S, RFID, and automated/robotic inspection tools.

Please note
In this role, you will report to the local Kitroom Supervisor.

Travel Percentage: 10%