Inter IKEA Group

Kitchen Planner

Inter IKEA Group  •  £28k/yr  •  Edinburgh, GB (Onsite)  •  5 hours ago
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Job Description

Join our team at IKEA Edinburgh and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!

WHAT WE OFFER

  • The Start Date of employment will be: 24th October 2026
  • The starting salary for this role is £28,120 per annum, based on skills and experience.
  • 39 hours working 5 days per week including evenings and alternate weekends.
  • We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

  • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
  • X4 Life Assurance, enhanced statutory pension contributions and interest free loans

....as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WHAT YOU'LL NEED TO HAVE

  • You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs.
  • You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates.
  • You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer.
  • You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools.

WHAT YOU’LL BE DOING ON THE DAY TO DAY

  • Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate.
  • You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home.
  • Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop.
  • Support with responding to the customer emails, securing payments both in store and remotely.
  • You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen.
  • You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

  • Please attach an updated CV and a cover letter with your application so we can get to know you better.
  • Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be selected, but we promise to keep you informed either way.

We are unable to accept applications via email and encourage you to apply online as soon as possible.

For any advice or support, email gemma.hewitt@ingka.ikea.com and I will be happy to help!

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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