Job Description

Benefits:

• Opportunity for Growth
• Dynamic Environment
• Team Member Discount
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and

provides direction and supervision to all HOH team members.

RESPONSIBILITIES

• Manages the operation of the sports bar, conducting effective zone management

every hour throughout each shift

• Provides support to team members and managers and adds energy to each area of

the sports bar

• Interviews, hires, onboards, trains, develops and retains team members, with

specific responsibility for HOH staffing

• Diligently follows and enforces food and general safety requirements and models

behavior that protects them and others

• Coaches team member and shift manager behaviors and makes recommendations

for the counseling, discipline and termination of team members

• Responsible for overall speed of service and ticket time tracking
• Interacts with guests in the dining room and the bar, makes personal connections

and seeks specific feedback about their experience

• Manages the HOH execution (service, safety and efficiency) as well as the overall

HOH financial and labor performance:

Food Cost of Sales and variances

Oversees effective and efficient ABLM scheduling of labor for HOH

Reviews and analyzes overall inventory and ordering levels

Responsible for Overall Satisfaction (OSAT), Market Force and other guest

feedback metrics related to HOH service

Maintains HOH organization, food storage standards, food safety measures and

cleanliness standards

Responsible for the management of cost of goods sold (COGS) related costs for the

HOH

Ensures the execution of training programs and ensures compliance for direct

reports on all training and certification requirements

Handles team members’ complaints or concerns by actively listening, involving the

necessary individuals, investigating and resolving where appropriate

Ensures compliance with all local, state and federal laws

Assists with all activation rollouts and introductions of new products, tools and

services

Creates and executes strategic plans for HOH based off feedback reports

Supports GM with Certified Trainer selections in area of responsibility and training

program execution

Conducts pre and post shift meetings

Completes all manager tools on time and with integrity

Manages the balance of labor hours and service efficiency during their shift to meet

labor guidelines (ABLM) without sacrificing guest service

Interviews, hires, onboards, trains, develops and retains team members, with

specific responsibility for HOH staffing

Conducts scheduled performance appraisals for direct reports

Stays current on all federal, state, local and company required training and

certifications, such as responsible alcohol service and food safety

Other duties as assigned

KNOWLEDGE/SKILLS

General knowledge of labor laws, health codes, safe food handling and sanitation,

responsible alcohol service, safety and security systems and procedures and

computer operations

Strong people management and communication and interpersonal skills

Superior guest service and hospitality skills

Skill in time management and organization with attention to detail

Self-motivated and a passion for teaching others

Ability to read and comprehend written materials and perform basic to intermediate

mathematical computations

Ability to maintain a high degree of pace and intensity for an extended period of

time

BUFFALO WILD WINGS CULTURE The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements:

• General knowledge of labor laws, health codes, safe food handling and sanitation,
• Strong people management and communication and interpersonal skills
• Superior guest service and hospitality skills
• Skill in time management and organization with attention to detail
• Self-motivated and a passion for teaching others
• Minimum 1 year of restaurant/bar experience in a leadership role

Company Information

You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Compensation: $55,000.00 - $100,000.00 per year

Buffalo Wild Wings fuels moments worth sharing –

for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime.

We’re a brand on the rise, and we need great people as we write the next chapter of our story.

If that’s you, pull up a barstool.