Job Description

Kitchen Manager

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You know that song, “Smooth Operator”? Yeah, that’s your song. You make the kitchen sing. As a TGI Fridays Kitchen Manager, you can expect a competitive salary based on experience, quarterly bonuses, world class training, and a generous benefits package that is the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.

TGI Fridays Kitchen Managers effectively supervise and manage all kitchen operations; optimizing profits by controlling food costs, production, labor and increase sales through food quality, speed of service and accurately prepared food. You’re work directly impacts how the guest feels about their experience.

Specific responsibilities of the Kitchen Manager include:

• Manages oprations during scheduled shifts that include daily decision-making, staff support, guest interaction, sceheduling, planning while upholding standards, product quality and cleanliness
• Maintains an accurate and up-to-date manpower plan of staffing needs. Prepares schedules and ensures that areas of responsibility are staffed properly for all shifts
• Staffs, trains and develops hourly team members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis
• Ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable)
• Frequently interacts with guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have
• Follows the Bubble Theory to proactively run a shift and anticipate guest needs
• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
• Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly
• Identifies operational opportunities to build sales and control costs; develop and implement plans to address opportunities
• Manages inventory efficiently, accurately, and in a cost-effective manner
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products
• Coaches and develops talent
• Demonstrates responsibility for purchasing, receiving and storing food products, inspection of local suppliers, use of correct products and proper par levels to minimize food waste and optimize food cost
• Fosters open communication with kitchen and FOH staff
• In the absence of the General Manager and as acting Manager on Duty, oversees the entire restaurant operation
• Ensure proper security procedures are in place to protect team members’, guests’ and Company assets

Requirements

You take the guests’ fun very seriously. A TGI Fridays Kitchen Manager must possess superb communication and customer service skills. You will be connecting with a diverse customer base and motivating a top-performing team. Our ideal Kitchen Manager is a flexible and customer-focused employee who enjoys developing a team of high performing line cooks and other back-of-house team members while maintaining a high level of business acumen though managing inventory. You have to love how what you do affects how well everyone else can do their job to satisfy our guests.

Specific requirements for the Kitchen Manager include:

• College coursework with Bachelor’s Degree preferred
• Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
• Prior experience in purchasing and production
• Previous kitchen experience preferred
• Must be able to walk and stand during entire shift
• Frequent bending and stooping required
• Must be able to read and write English
• Must be able to hear well amongst loud background noise
• Must bring some joy to the job that inspires others