Job Description

The Pump Kitchen Supervisor is responsible for planning, organizing, directing, and managing the staff and resources of the Pump & Pantry location to ensure efficient, high-quality, and profitable service of food across multiple brands, including P&P Food, Quiznos, Cinnabon, Little Caesar’s, KKC and Scoops.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Responsible for employee development and accountability. Addresses performance issues, manages corrective action to support team success and growth.
• Oversees food preparation and service for P&P Food, Quizno’s, Cinnabon, Little Caesar’s, KKC and Scoops, ensuring high-quality and consistent customer experiences across all brands.
• Oversees the cleanliness, organization and overall appearance of the kitchen, both internal and external, to ensure they meet company standards and are in proper working order.
• Regularly reports all maintenance, customer and personnel issue to upper management.
• Works with team members to prepare food items that are flavorful and popular with customers.
• Manages kitchen staff to ensure efficient supply provisioning and purchasing.
• Utilizes Date Code Genie data to help decide make quantities and time of execution with assistance from Kitchen and/or Store Manager.
• Ensures proper waste procedures are being followed utilizing Date Code Genie.
• Supervises portion control and food preparation to minimize waste.
• Conducts frequent checks to ensure consistent, high quality food preparation and service across all food service brands.
• Ensures all personnel are in proper uniform and maintain a neat and professional appearance in line with company standards.
• Ensures that all personnel are thoroughly trained on policies, procedures and expectations.
• Is proficient in the procedures for opening and closing the store, including completing all required paperwork and ensuring a smooth transition between shifts.
• Addresses and resolves complaints related to food quality and service for all brands.
• Responsible for compliance with sanitary food handling practices, overall cleanliness, and maintenance of the kitchen and dining areas.
• Adheres to all health and safety regulations and ensures safe working conditions at all times.
• Provides friendly, competent customer service across all food brands.
• Reports to work on time as scheduled, ensuring reliable attendance and commitment to the role.
• Reports to work as necessary when staffing shortages occur, ensuring the kitchen remains fully operational and customer service standards are maintained.
• Communicates appropriately with customers, providing friendly, competent and efficient service.

Additional Job Duties:

• Assists in other duties as assigned.

Supervisory Responsibilities:

• Directly supervise three or more employees.

Qualifications

Education and/or Experience (include certs or licenses needed):

• At least six months food handling or food service experience is required.

Minimum Qualifications:

• Ability to read and follow product specifications.
• Positive, enthusiastic attitude.
• Flexibility and adaptability to change as needed.
• Strong communication skills.
• Professional appearance and attire.
• Availability to work holidays, weekends, and any other required shift(s).
• Reliable transportation and phone access.
• Ability to communicate in English, – IF APPLICABLE
• Friendly, courteous, and prompt customer service skills.
• Ability to work cooperatively with team members.

Physical Requirements:

The physical demands described here are representative of those that must be met by the Pump Kitchen Supervisor to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.
• Physical attendance at the primary work location is required.