Job Description

Create an outstanding customer experience through exceptional service. Establish high quality connections with customers via remote encounters. Achieve clinical and production goals established for the department. Monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Adhere to all local, state, and federal health and civil codes
- Adhere to all state and federal guidelines regarding annual licensing
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding prescriptions from their local pharmacy
- Consult with patients regarding possible side effects of medications, proper administration of medications, potential drug/food or drug/drug interactions, under the direction of a licensed pharmacist
- Consult with the prescriber on matters affecting appropriateness of drug therapy, under the direction of a licensed pharmacist
- Follow the approved efficiency and accuracy procedures for workflow of various tasks
- Provide direct patient clinical services including patient coaching services and medication therapy management, under the direction of a licensed pharmacist
- Monitor/maintain patient profiles
- Perform daily operational duties under the direction of the supervisor
- Follow department policies, procedures and best practices for all pharmacy operations
- Increase knowledge and maintain current medication information
- Ensure compliance with HIPAA privacy regulations
- Provide direction and mentoring to other staff and/or students
- Perform and/or assist with any operations as required to maintain workflow and to meet schedules and quality requirements
- Participate in variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- Potential need to apply for additional State Board of Pharmacy licenses, with Kroger Health Connect reimbursing for those outside of home state
- Currently enrolled in an ACPE-recognized Doctor of Pharmacy program
- Continuing Education (CE) requirements must be ongoing
- Applicable Board of Pharmacy license(s)
- Must be able to meet the minimum physical demands of the position
- Display a positive attitude
- High level of comfort with technology
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Effectively able to prioritize and handle multiple projects and responsibilities
- Must be 18 years or older
- Knowledge of basic math: counting, addition, and subtraction

Desired
- Any prior community-based pharmacy experience
- Demonstrated leadership, coaching and influencing skills