KPMG Ukraine

KGS - Manager - KYC AML

KPMG Ukraine  •  Bengaluru, IN (Onsite)  •  4 hours ago
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Job Description

The role may be used on either a large (complex or simple) engagement as a deputy role under a Senior Operations Manager or on a small (complex or simple) engagement as the lead Operations role. The successful applicant will be responsible for managing the transition into the new engagement as well as delivering the objectives and business case for the client. The role will manage a team of up to 50+ people in the delivery of services referred to above. The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment. In addition, the role will be required to build an understanding of our technology product (BPMO) to support the delivery into the operation, with a focus on process standardization and improvement to ensure our services are delivered to a high quality at as low a cost as possible. The role will involve working with several internal functions e.g. Operations Support, Design and Set Up/Transition, other Operation engagements within KGS, so the ability to proactively build and maintain internal networks will be key to the success of the role.

·Liaise with the Transition Manager and provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose. Building core knowledge in team during set up activities in liaison with Transition Manager.
·Dealing with growth as per capacity plan in liaison with Operations Support and KGS Operations Manager. Ensure the onshore department is resourced with sufficient well trained and well motivated staff and that staff are developed to their potential in line with current and predicted operational needs.
·To effectively manage process for the client across sites, ensuring a high level of customer service to all customers. Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews.
Contingency planning for level/volume of accounts, allowing for changes arising from internal and external factors, agreeing assumption reviews with client as per contractual obligations. Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time.
Identify and diagnose sub-optimal business performance. Ensure that the potential risk to company arising from money laundering and fraud, is minimized. Actively always protecting the client’s interest in complying with statutory regulations and legislation.
Reporting of issues of concern to Operations Support, Senior Leadership, and where appropriate, to the client. Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains.
Constantly seek opportunities to digitize the existing process. Maintain control over operational budget, demonstrating due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual. Provide support and cover for operations management levels across functions within KGS. Demonstrate flexibility to manage activities across sites as required. Develop potential for progression/ succession in next few years.

Educational qualifications

Bachelors Degree

Work experience

Min 10+ yrs in an operational environment, where at least 4 - 5 yrs has been spent at a management level. Minimum of 3 years of managing a small/medium team (50+).

Mandatory Technical & Functional Skills

Operations background demonstrating excellent core knowledge of applying KYC/AML, Sanctions Screening (Crypto due diligence will be an added advantage) within a financial institution. Formidable level knowledge of quality control procedures and regulatory standards.
Budgeting, forecasting and planning experience in an operational environment. Awareness of the FCA, CCA, Data Protection Act and other relevant legislation, procedures and processes.
Preferred background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the US, although not essential.
Agent productivity as measured by RE’s or SLA’s. Profitability of business by controlling costs, losses and margins.
Resource Management and staff turnover rate. Adherence to regulatory requirements.

Key Behavioral Attributes/Requirements

Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
Ability to lead the team and developing others.
Presentation and Project Management skills. Focus on results-led management.
KPMG Ukraine

About KPMG Ukraine

KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.

KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.

Офіси компанії знаходяться у Києві та Львові.

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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.

KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.

In Ukraine KPMG has its offices in Kyiv and Lviv.

Industry
Consulting & Advisory
Company Size
201-500 employees
Headquarters
Kyiv, UA
Year Founded
1992
Website
kpmg.com
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