Job Description

KEY WORKER – DISABILITY SUPPORT WORKER
(COMPLEX / FORENSIC SUPPORTS)
EMPRESS SUPPORT SERVICES

📍 Location:
Northern Suburbs (Donnybrook / Craigieburn Corridor)
💰 SCHADS
Award (Level based on experience) + penalties
🕒 Employment
Type: Casual (structured ongoing roster)

About the
Role

We are seeking an experienced and grounded Key
Worker to support a participant transitioning into Supported Independent Living
(SIL) within a single-occupancy, robust environment.

This role requires someone who can provide structured,
consistent, and safe support within a forensic-informed and behaviourally
complex environment, while working closely with the care team and allied health
professionals.

You will play a key role in establishing
routine, stability, and a safe environment during a critical transition period.

Participant
Overview

You will be supporting a participant who
presents with:

• Psychosocial
  disability and emotional regulation needs
• History
  of behaviours of concern (BOC)
• Justice-involved
  / forensic background
• Transitioning
  into SIL with a focus on stability and routine
• Preference
  for low stimulus, structured living environment

Key
Responsibilities

Participant Support

• Deliver
  consistent, person-centred support aligned with the Behaviour Support Plan
  (BSP)
• Support
  daily routines, emotional regulation, and structured engagement
• Identify
  early signs of escalation and respond using approved strategies
• Promote
  independence while maintaining safety and stability

Structure & Consistency

• Maintain
  clear and consistent routines across all shifts
• Support
  implementation of structured daily schedules
• Ensure
  continuity of care through clear communication and handovers

Behavioural Support & Safety

• Respond
  to behaviours of concern using de-escalation strategies
• Maintain
  professional boundaries and a calm, non-reactive approach
• Follow
  all safety protocols, including staff safety procedures
• Utilise
  designated safe spaces when required

Documentation & Communication

• Complete
  accurate progress notes and incident reports
• Communicate
  effectively with the care team, including allied health
• Contribute
  to ongoing observations to support clinical decision-making

Team Collaboration

• Work
  closely with the Services & Complex Program Manager and wider MDT
• Support
  consistency across all staff working with the participant
• Participate
  in training, reflective practice, and team reviews

What We Are
Looking For

We are specifically looking for staff who:

• Have
  experience supporting participants with complex behavioural and
  psychosocial needs
• Are
  confident working in forensic or justice-related environments
• Can
  maintain structure, routine, and clear boundaries
• Remain
  calm under pressure and respond effectively to escalation
• Understand
  the importance of consistency across shifts
• Are
  team-oriented and able to follow a structured support model

Essential
Requirements

• Certificate
  III or IV in Disability, Community Services, or equivalent
• NDIS
  Worker Screening Check & Police Check
• First
  Aid & CPR
• Manual
  Handling & Infection Control
• Mental
  Health First Aid (or willingness to obtain immediately)
• Experience
  working with behaviours of concern and complex participants
• Strong
  communication and documentation skills

Highly
Desirable

• Experience
  in forensic / justice-involved settings
• Understanding
  of Positive Behaviour Support (PBS) frameworks
• Training
  in MAPA, CPI, PMAB or similar (de-escalation-focused)
• Experience
  in SIL or transitional accommodation environments

Work
Environment

• Single-occupancy
  robust home
• Structured,
  low-stimulus setting
• 24/7
  support model with OOA arrangements
• Strong
  clinical and operational support from Empress leadership

Why Join
Empress Support Services

At Empress, we focus on quality over volume.
Our complex programs are designed to provide:

• Strong
  leadership and structured support models
• Ongoing
  training and development
• Clear
  communication and expectations
• A
  team-based approach to complex care

Important
Requirement

Due to participant-specific needs and
Behaviour Support Plan recommendations, female support workers are required for
this role.

This role requires maturity, consistency, and
professionalism. It is best suited to individuals who are confident working in
structured environments and can maintain clear boundaries while delivering
high-quality support.

If this sounds like you, we would love to hear
from you.

Apply now.