Job Description

General information

Reference

2026-2366

Category

Operations - Supply Chain

Job Title

Key User - EWM

Company Details

Grow with us! Septodont is a global leader in dental pharmaceuticals and medical devices, employing over 2,000 people worldwide and operating six manufacturing plants across France, India, North and South America. With an international distribution network serving dental professionals in more than 150 countries, Septodont is committed to improving patient care globally.

In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of 600 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.

Join us and be part of a company that values integrity, collaboration, and the drive to make a real difference. Together, we are shaping the future of patient care and improving lives every day.

We have 2 openings for a Key User - EWM. The positions are limited term 12-month contracts.

Job Summary

The Key User - EWM role supports the implementation of the new SAP S/4HANA ERP for the overall EWM processes (Warehouse processes), specifically activities linked to inbound flows, outbound flows, production staging components and raw materials and all inhouse internal movements and flows. The Key User is responsible for ensuring the ERP solution meets the business process defined by the BPO (Business Process Owner) and the process Experts (SMEs).

This position reports to the to the Supply Chain department, and in addition will work closely with the BPO (Business Process Owner) of the WM Stream.

Schedule: Monday - Friday, 8:30 am - 4:30 pm

Work Location: Onsite, 25 Wolseley Court, Cambridge.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

The mission of EWM Key User is to represent the end-users on the project scope. The Key User is responsible for assessing and verifying that the ERP solution properly addresses the target business processes defined by BPOs (Business Process Owners) and SMEs (Subject Matter Experts).

The mission of EWM Key User is also to facilitate ERP knowledge acquisition and solution adoption by end-users. EWM key user is active both in the building phases of the solution, and for the run phase. This is a long-term role requiring expertise on the usage of the system in the business and geographical area the key user is assigned to.

During the project, deployment or evolution phases of the ERP, the Key User responsibilities are:

Enable business process development and solution design

• The key user provides input for the detailed design of the solution, thus helping to reduce the time to resolve possible business process issues.
• Qualify and relay the users’ needs to maximize satisfaction and improve when needed.
• Help expressing the change requests (business requirements to adjust the ERP solution).

Ensure implementation and data quality

• Dive into the system to test it. As such, the key user co-builds the use cases with BPOs and SMEs, builds detailed scenarios to be tested, identifies the appropriate test data with the BPO / SMEs, executes test scripts (including in-process ERP reporting).
• Give feedback on IT solutions provided (user interface, user experience).
• Support / participate in SOP adjustments updates that may be needed.
• Participate in IT Validation activities (risk assessment, test scripts writing and execution).
• Participate in the data migration effort (taking part in the data cleansing effort, preparing data to be migrated, as well as testing the result of the migration operations).

Support end users

• Creates / writes user manuals & Training Materials
• Organize and animate training sessions for the end-users
• Participate in change management activities (e.g. support in creation of learning materials that will support the transformation process)
• Provide Level-1 support to the end-users, and input for Level-2 support
• Create tickets for Level- 2 support as needed

During the run phase of the ERP, the Key User:

• Organize and animate training sessions for the end-users (including new hires)
• Provide level-1 support to the end-users, and input for Level-2 support
• Express the change requests (business requirements to adjust the ERP solution) to BPO
• Creates tickets for Level-2 support as needed

Qualifications

BASIC REQUIREMENTS

Experience

• Minimum 2 years of experience in a logistics or other supply chain area in a manufacturing or distribution environment.
• Previous experience with SAP S/4 Hana is viewed as a strong asset, especially the EWM module.
• Previous experience training end-users on a software / ERP.

Competencies

• Strong and detailed knowledge of warehousing and transport activities
• IT software / systems background / certification
• Capacity to understand users’ perspective, goals and challenges
• Possess innovation & adaptability skills to reflect / project on end user perspective as well as future solution
• Analytical skills (investigation, root cause identification)
• Leadership skills (Follow up, organization, prioritization)
• Strong communication skills (coordinate & collaborate with cross functional teams, end users)

What we Offer:

• Excellent compensation/benefits package
• Discounted gym memberships
• Programs supporting work life balance (EAP)
• Corporate Discounts and PERKS
• Employee recognition program
• Social events and spirit days
• Paid time off

Starting at approximately $60,000.00 CAD, with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, and continuous learning and development programs available through our online Learning Management System.

We are committed to diversity and inclusion and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. Candidates interviewed will receive (notification of) a decision within 45 days.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

Contract type

Contract

Candidate criteria

Minimum level of education required

2- College

Minimum level of experience required

Less than 2 years

Position location

Job location

North America, Canada, Cambridge

Location

25 Wolseley Court N1R 6X3 Cambridge