Job Description

In this role, you will manage a portfolio of key client accounts, nurturing strong relationships

and identifying opportunities for growth. We are looking for a proactive problem-solver who

can drive business success through effective upselling and cross-selling, ensuring our

clients maximise the value they get from our solutions.

Responsibilities and Duties

• Client Relationship Management
• Serve as the primary point of contact for a portfolio of key client accounts, with a particular focus on law firms.
• Build and maintain long-lasting relationships based on trust and a deep understanding of client needs.
• Ensure high levels of client satisfaction and retention through proactive communication and superior service.

Account Growth and Strategy

• Develop and implement strategic plans to grow client accounts and expand revenue streams.
• Proactively identify and pursue new business opportunities, including upselling and cross-selling additional products within existing relationships.
• Collaborate with internal product and sales teams to ensure client feedback is recognised and integrated into our solutions.

Reporting and Analysis

• Monitor account performance against key metrics and prepare regular reports for internal stakeholders.
• Provide market insights and client feedback to inform product development and overall business strategy.

Team Collaboration

• Work alongside the product team to share client feedback and system improvements.
• Contribute to a collaborative and high-energy team environment.

Requirements

Experience & Skills

• Minimum of 2 years of experience in account management or a client-facing role (ideally within software, SaaS, or the legal sector).
• UK market experience is a significant added advantage.
• Demonstrable experience in increasing revenue from existing clients through

upselling or cross-selling.

• Proven ability to manage a portfolio of accounts and drive consistent growth.
• Experience working with law firms or within the legal sector is highly beneficial.

Soft Skills

• Exceptional communication and negotiation skills in English (Spoken and Written).
• A results-driven mindset with strong analytical and problem-solving abilities.
• Excellent organisational and time-management skills.
• Ability to work independently while being a proactive team player.

Benefits

• UK Contract: Role is paid in GBP
• Competitive Salary: Commensurate with experience. We are open to discussing salary ranges for candidates with exceptional potential or those with slightly less experience who show great promise.
• Career Growth: Opportunities for professional development and progression within a fast-growing tech company.
• Flexibility: Post-3 months, the option to work from home one day a week (at manager's discretion).
• Work-Life Balance: A supportive environment operating on UK work hours.