Job Description
Key Master - The Pavilion
Application Deadline: 8 June 2026
Department: Operations - Field(OPS001)
Employment Type: Full Time
Location: I57-149_1 Convention Ave
Reporting To: Operations Manager
Compensation: $15.00 / hour
Address: 1 Convention Ave, Phila, PA 19104
Job Title: Key Master
Pay: $15/hr.
Shift: Varying
The Key Master ensures safe storage of customer car keys during valet operations, while delivering service that exceeds our customer/client’s expectation. The Key Master is responsible for greeting guests, issuing tickets, and organizing and storing customer keys. The Key Master works closely with fellow team members, Operations Manager, and/or Shift Manager to ensure that quality and safety standards are always met.
Key Responsibilities
Primary Duties and Responsibilities
- Greet arriving and departing guests in a friendly and courteous manner
- Receive incoming keys from valet or incoming customers/clients/visitors
- Mark incoming keys with identifiers including vehicle location code, and vehicle information (via paper tag, electronic tag, ticket, etc.); store in designated area (key room, key box, valet station, etc.)
- Ensures safety of keys on the designated key room, key box, or valet station by properly locking the stored area, never leave assigned location without being relieved by supervisor or designated employee
- Issue correct keys to valet drivers for outgoing customers
- Monitor electronic system/location operation for incoming notification of vehicles needing to be pulled down
- Perform regular audit to verify number of checked in vehicles and number of keys in key room
- Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager or Shift Lead as necessary
- Immediately report any accidents, incident or safety concerns to Operations Manager or Shift Lead
- Stand for extended period of time, and sometimes for entire duration of shift
- All other duties as assigned
Skills, Knowledge and Expertise
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Problem Solving – Ability to think quick and resolve issues efficiently
- Strong attention to details.
- Security Awareness
- Strong organization skills
- Previous valet parking experience a plus
- At least 18 years of age
- Previous customer service experience, preferred
Working Conditions:
- May be required to work flexible hours, including evenings, weekends, and holidays.
- The role involves working outdoors in various weather conditions.
- Requires frequent communication with valet attendants, management, and guests.
Benefits
Join our team and enjoy an outstanding benefits package, including:
(Full Time Only)
Generous Paid Time Off Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave Enjoy time off to support your growing family or care for loved ones.
(Part Time)
401(k) Plan Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
