POSITION: Key Holder
DEPARTMENT: Retail Operations
LOCATION: Kneads Bakeshop
Salary: $22 per hour
Kneads Bakeshop
From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S’s history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we’re dedicated to you and your “Kneads,” whether that’s a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.
The Key Holder is a frontline leader responsible for supporting daily store operations, opening and closing the restaurant, and creating and maintaining a positive guest and employee experience. This role acts as a shift supervisor, providing guidance to staff during service, maintaining operational standards, and assisting with administrative and inventory tasks as assigned. The Key Holder represents management during shifts in the absence of the General Manager and Assistant Manager.
Role & Responsibilities
• Opening and/or closing the bakery/restaurant according to company policies, including securing the building, overseeing alarm systems, and ensuring all equipment is powered down or activated properly.
• Document Incidents, attendance concerns, performance issues and communication to store manager.
• Oversee front-of-house operations to maintain exceptional guest service, efficient flow, and cleanliness standards.
• Assist in training and coaching team members, reinforcing company culture, service standards, and performance expectations.
• Resolve guest concerns professionally and escalate issues to management when needed.
• Ensure all food safety, sanitation, and cleanliness standards are followed in compliance with local health regulations.
• Monitor inventory levels, restock supplies, and assist with deliveries and storage rotation (FIFO).
• Handle cash management responsibilities, including counting drawers, safe counts, bank deposits, and reconciling discrepancies according to policy.
• Support production coordination, make sure product par levels are met and front displays are replenished and visually appealing.
• Maintain a calm, positive, leadership presence.
Qualifications
• Minimum of 1–2 years of experience barista experience, food service, café, or bakery environments; high-volume experience strongly preferred.
• Previous supervisory or shift lead experience highly preferred.
• Strong communication skills and the ability to lead, motivate, and work collaboratively with a diverse team.
• Ability to remain professional and solution-oriented during busy or stressful service periods.
• Understanding of food handling, sanitation standards, and safety protocols.
• Comfortable handling money, operating POS systems, and completing shift paperwork.
Requirements & Physical Demands
Ability to stand and walk for extended periods (up to 8–10 hours per shift).
Ability to bend, reach, lift, and carry up to 35 lbs.
Comfortable working in a fast-paced bakery/restaurant environment.
What’s in it for you?
At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long- term growth. We offer competitive pay and comprehensive and affordable bene-ts packages, including medical/dental/vision, short term disability, retirement savings, paid time off, ?exible spending accounts, employee assistance program and of course - cool company swag.
Equal Opportunity Employer
We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political af-liation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classi-cation. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classi-ed. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The H&S Family of Bakeries are a network of 10 bakeries and multiple distribution centers along the East Coast, all committed to one thing: producing the best quality bread products possible. H&S Family of Bakeries includes Northeast Foods, H&S Bakery and Schmidt Baking Co.Together, our baked goods can be found in a wide range of establishments, from fast food and quick-service restaurants to cafeterias, hospitals, grocery stores and universities.
The company is made up of 2,000 employees system wide, in addition to a fleet of 1000 delivery vehicles.
Throughout all our companies, we embrace a shared belief in the power of personal relationships. We know that a longevity like ours doesn’t come by reputation alone. It is through hard work, a steadfast devotion to our values, a talented workforce committed to quality products and continued support from our local communities, that have been the ingredients to our success. Our bakeries continue to thrive because its people share the same core values of hard work, dedication to community and pride of achievement. Join us!
We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors. Persons with disabilities who need to request reasonable accommodations during the application process may send an email to hr@nefoods.com.
