Job Description

Key Holder

Job Title: Key Holder

General Summary: This position is a non-exempt, sales position responsible for greeting and assisting customers in a prompt, courteous, and professional manner. This position will be responsible for assisting the General Manager in leading and directing operations.This position requires attention to detail and organizational skills that ensure prompt payment for prescriptions and store merchandise.

Essential Job Responsibilities:

1. Responsible for leading and directing a team of employees in a positive manner to ensure a positive customer experience.
   2. Responsible for all aspects of the POS system to include input, upkeep, and ongoing training of employees using the POS system.
   3. Responsible for knowing the duties of all direct reports and possessing the ability to function in these positions when necessary.
   4. Assist with new employee orientation and training as well as ongoing training for current direct reports.
   5. Responsible for inventory ordering and processing, including DME, from numerous vendors as well as product returns, and merchandise transfers from location to location.
   6. Responsible for knowing proper paperwork for DME.
   7. Responsible for knowledge of current compliance issues.
   8. Responsible for general maintenance, upkeep, and appearance of the store.Keeping assigned areas and the stock room organized and clean.
   9. Responsible for greeting and serving customers in a timely, friendly, and professional manner.
   10. Responsible for having basic knowledge of the functions of Pharmacy computer systems including “work flow”.
   11. Responsible for proficiency in the prescription bagging system.
   12. Responsible for being able to generate courier manifest.
   13. Responsible for processing charge account payments and charges including the daily cash delivery accounts.
   14.Responsible for triaging customers to evaluate wait times.
   15. Responsible for having general knowledge of DME equipment in order to answer questions and complete rental and purchase paperwork accurately.
   16. Responsible for PSE sales and log book as well as the signature log.
   17. Responsible for promoting all pharmacy programs with each customer.
   18. Responsible for following proper pharmacy closing procedures including restocking process.

*Perform other duties as assigned by management.

Education High School or equivalent.

Experience: Suggested minimum of two years management experience, preferably in the retail setting. One year experience in Pharmacy setting.

Other Requirements: Other Requirements: Must obtain Pharmacy Technician Trainee license upon hire if not already licensed with the Board of Pharmacy. Strong organizational and leadership skills.

Performance Requirements:

Knowledge:

1. Knowledge of principles and practices of retail pharmacy planning and management sufficient to manage, direct, and coordinate the operation of a pharmacy location within the organization
2. Knowledge of the surrounding community demographics to be able to assist with product selection and merchandising for individual locations.
3. Knowledge of the policies and procedures of the pharmacy sufficient to direct its
   retail operations and to provide quality customer service.
4. Knowledge of organization services available to customers.
5. Knowledge of product location within the store to be able to direct customers.
6. Knowledge of phone systems, especially calls for refills and new prescriptions.

Skills:

1. Skill in exercising a high degree of initiative, judgment, discretion, and decision-
   making to achieve organizational objectives.
2. Skill in analyzing situations accurately and taking effective action.
3. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, patients, and the public.
4. Ability to make change accurately.
5. Exceptional organizational and interpersonal skills.
6. Ability to learn the proper use of mechanical equipment utilized in this position.

Abilities:

1. Ability to assume responsibility and delegate assigned work functions.
2. Ability to manage customer concerns and problems in a professional and positive manner.
3. Ability to organize and integrate organizational priorities and deadlines.
4. Ability To handle stressful situations in a professional manner.
5. Ability to work in a fast-paced environment for extended periods of time.

Equipment Operated: Digital sign, ATM (where applicable), lamination machine, standard retail machines to include POS system, telephones, copy machines, fax
machines, digital photo processor (where applicable), lottery machines, and key cutting machines (where applicable).

Work Environment: This position is in a fast-paced, retail environment. Occasional
evening and weekend work.

Mental/Physical Requirements: Involves sitting, walking, standing, and lifting.
Position also involves managing employees and dealing with any employee conflicts that
arise from such management.