Job Description

Linde Gas & Equipment Inc.

Key Customer Quality Manager

Hampton, New Jersey United States | req29671

What you will enjoy doing*

• You are responsible for all aspects of quality for a single, key semiconductor customer with a global footprint.
• Supports customer’s new material qualifications for new fabs in Germany, Arizona and Ohio.
• Establishes, monitors, and reports key customer quality performance, improvement initiatives and project status.
• Ensures Linde Electronics and Specialty Gases quality management practices and operational quality procedures are aligned with Linde Electronics and Specialty Gases strategies and to the satisfaction of Key Customer account(s)
• Works closely with Key Customer(s), Linde Electronics and Specialty Gases Quality as well as Linde Gas & Equipment Inc. stakeholders to maintain a quality management program that meets or exceeds all internal and external customer requirements
• Responds to customer quality questionnaires, attends customer and internal quality meetings, reports Key Customer quality performance and actions plans to internal Linde Stakeholders.
• Reviews and coordinates Key Customer Supplier Procedures for approval or further customer discussions
• Manages Customer Complaints
• Ensures complaints are addressed in a timely and effective manner – to include containment, root cause investigation and corrective/preventative action.
• Facilitates formation of cross functional investigation team and supports the investigation process utilizing quality tools such as Fishbone, 5 Why, Causal Tree or other disciplined problem-solving processes.
• Presents investigation findings to customers as needed.
• Ensures corrective actions identified through customer complaint investigation are completed within targets date and that actions are effective in reducing or eliminating the possibility of recurrence.
• Ensures recall/containment actions and procedures are considered to be effective.
• Performs quality training as necessary.
• As needed, assists in new product and metrology qualifications utilizing Process Control Systems (MSA, GageR&R, etc) per Linde and Customer expectations and requirements
• As needed, assists in product impurity SQC and LTS trend reviews for trending assignable cause and actions.Helps ensure that no identified questionable product reaches the customer through containment actions.
• Leads and coordinates Customer site/virtual audit and customer line walk preparation.
• Ensures compliance to process Change and Document Control meets customer expectations.
• Manages and processes Material Review Board requests and communicates to Key Customers for decision.
• Champion the continuous improvement process and be a primary “change agent”
• Solves problems collaboratively in a team environment.

What makes you great

• Bachelor’s Degree
• 5+ years quality experience
• 3+ years electronics industry experience
• 3+ years customer interfacing experience.
• ISO9001 lead auditor certification a plus
• Preferential candidate will have project management experience

Why you will love working with us

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

What we offer you!

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

Pay Range: $90,000 - $120,000 annually.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.

Linde thanks all applicants in advance for their interest; however, only those applicants who are being considered for an interview will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde Gas & Equipment Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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