Job Description

Key Contract Manager

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Daniel Soden

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.

Why Join Us? Our success is built on four core values:

• Community We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

About the role

We are looking for a Key Contract Manager to join our Business & Industry team, supporting our client on a large manufacturing site. This position is vital to ensure that our client receives the most practical and efficient solutions for their resource management needs. You will develop and maintain relationships with key contacts at various levels, regularly reviewing the account and identifying opportunities for further business and growth.
Main responsibilities:

• Manage and maintain a strategic client account site(s) in line with revenue and budget targets ensuring profitability, stability and retention of the clients business.
• Ensure that service delivery is being carried out accordingly and proactively seek sustainable development opportunities and identify optimisations across the estate with our client.
• Manage existing areas and locations, continually assessing the current waste solution in respect of practical delivery of requirement and value for money.
• Lead and manage your team in order to ensure that the service provided meets the clients requirements and standards through regular reviews, checks and monitoring of site performance.
• Provide proposals as to how services could be improved, demonstrating enhanced service, ease of use and commercial benefit.
• Monthly preparation and analysis of client management information.
• Develop and maintain a relationship with key contacts and influencers on site.
• Investigate and advise on any issues with service providers.
• Maintain a flow of timely information to the client and Reconomy offices regarding changes or further opportunities on site.
• Resolve any client-related issues or disputes.
• Review site practices and routines to ensure compliance with best practice and relevant legislation.

What we need from you

• Solid experience in waste management solutions and best practice.
• Business and customer-oriented team player with ability to form alliances.
• Strong influencing and communication skills at all levels within an organisation.
• Ability to handle and manage high volume of work, short deadlines and travel.
• Confidence with information analysis and problem solving.
• Excellent business acumen.
• Comfortable using the Microsoft Suite.
• Full UK driving licence.

Overnight stays to be expected from time to time.

What we offer

• Financial perks: Pension scheme, length of service rewards, and referral bonuses
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
• Community engagement: Volunteer days and collaboration with local charities
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
• Company car