Job Description

Hang keys on the keyboard and file tickets accurately based on the corresponding numbers. Occupy valet office, greet guests, tear valet tickets and drive guests to the oversize lot with a supervisor’s permission. Assist Supervisor with the relocation of company and guest vehicles.

• Hang keys on the keyboard on the proper hook

• Remove keys from the keyboard and properly match to the valet ticket numbers

• File the valet tickets in the ticket rack provided

• Answer phones

• Maintain valet office cleanliness

• Sweep and wipe cabinets clean

• Keep the valet office door closed when absent from the office

• Monitor area outside valet office to ensure guests do not park their vehicle without leaving their keys with valet

• Move luggage and or contact a bell person for assistance

• Pull luggage out of the luggage room for guests when bellmen is unavailable

• Drive guests with oversized vehicles to the employee lot and return guests to their vehicles

• Proper and safe use of the man-lift

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
• Ability to competently hang keys on the correct hook
• Ability to visually recognize numbers
• Ability to instruct, listen, divert, persuade, speak clearly and assist guests
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Constant direct contact with guests

• Fast paced work area that requires directing guests and answering guest questions

• Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust

• Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices

• Work may include shift work and be performed inside and outside

• Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs

• Requires seldom bending over, crouching, kneeling, pushing/pulling, lifting/carrying up to 75 lbs., driving; occasional sitting, standing, walking, balancing

• Frequent repetitive use hand with light/firm grasping, finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness

• Must be able to perform simple tasks, compile, coordinate, analyze, instruct others and drive a vehicle, follow instructions, influence others, meet time requirements

• Must have simple reading, writing, math, clerical, memorization, problem solving, use of independent judgment and decision making skills

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.