Job Description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Job Title: Key Attendant
Department: Valet Parking Division
Reports directly to: Account Manager
Schedule: Full-time / Part-time
Status: Non-Exempt
Compensation: Hourly base rate
(Rates can vary by market)

The Key Attendant is responsible for maintaining the integrity of key control operations, ensuring the safe handling, distribution, and return of keys for vehicles, rooms, or secure areas. This role supports operational efficiency by keeping accurate records and assisting guests, employees, or contractors with key access in a timely and professional manner. Due to the position working inside of a casino, the minimum age requirement is 21.

Primary Objective
To manage the secure handling, tracking, and distribution of vehicle keys in a fast-paced valet operation. The Key Attendant ensures efficient access to vehicles, supports valet staff in delivering prompt service, and upholds strict standards of accountability and guest satisfaction.

Essential Duties and Responsibilities
Key Distribution & Access Control
Distribute and retrieve vehicle keys from valet drivers in accordance with established company procedures and access control policies. Verify driver identification or shift assignment before releasing keys to ensure proper authorization. Accurately log each key transaction at the time of issue and return using designated tracking systems to maintain accountability and operational efficiency.

Recordkeeping & Tracking
Maintain precise and up-to-date records of all key transactions using approved methods such as manual logbooks, key management software, or handheld devices. Conduct regular audits to ensure that recorded data matches the physical key inventory. Promptly identify and escalate any discrepancies to support accountability, prevent loss, and ensure compliance with internal controls.

Key Control Station Management
Maintain a secure, clean, and well-organized key control station to ensure efficient valet operations. Regularly monitor key inventory to confirm all keys are present and properly accounted for. Promptly report any lost, damaged, or missing keys in accordance with company policy to minimize operational delays and safeguard guest property.

Guest & Team Member Support
Offer courteous and efficient support to team members and guests in resolving key access issues. Collaborate with supervisors or security personnel to address exceptions, lost keys, or access disputes in a timely and professional manner. Maintain strict adherence to safety protocols, confidentiality standards, and company policies to ensure a secure, respectful, and trustworthy valet environment.

Additional Responsibilities
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Competency/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
A high school diploma or equivalent is required, and prior experience in security, facilities, or customer service is preferred.
The ideal candidate demonstrates strong attention to detail and a commitment to accuracy, ensuring all key transactions are handled with care and precision. Excellent communication and customer service skills are essential for interacting professionally with guests and team members.
Candidates must be able to work independently while being organized in a fast-paced, high-volume environment.

Certificates and Licenses
A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Physical Demands
Must have the stamina to stand, walk, and lift to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards. Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work Environment
Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Cell Phone Use
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits
• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA)
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.
PMC is compliant with all state workman’s compensation laws.

Employee Leave
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.