Job Description

About Wormald

Wormald is New Zealand’s leading fire protection provider, delivering end-to-end solutions that safeguard people, property, and business continuity. With over 140 years of industry leadership and a strong nationwide presence, we are trusted for our expertise, reliability, and unwavering commitment to safety and compliance.

We are currently seeking a Key Account Support professional to join our Auckland team.

What We Offer

• Competitive salary package with staff benefits

• Supportive and collaborative team culture

• Ongoing training, professional development, and upskilling opportunities

About the Role

In this role, you will act as a key point of contact for one of New Zealand’s largest compliance contracts, ensuring seamless service delivery and strong client relationships.

Key responsibilities include:

• Serving as the primary day-to-day contact for a major client account

• Attending and presenting at monthly client review meetings

• Managing contract invoicing and related financial processes

• Providing timely and accurate administration for account management

• Building and maintaining strong internal and external stakeholder relationships

• Preparing and delivering client reports in line with contractual agreements

• Processing purchase orders and work orders as required

• Maintaining accurate client data across internal systems

• Preparing, filing, and managing compliance documentation

• Ensuring invoicing is completed within required timeframes and standards

• Supporting day-to-day client communications and expectations

• Providing general administrative support to the wider team

About You

You are a highly organised and customer-focused professional who thrives in a fast-paced environment.

Your skills and experience include:

• Business Administration qualification (preferred but not essential)

• Minimum of 3 years’ experience in customer service, administration, or sales

• Strong administrative background with high attention to detail

• Intermediate to advanced proficiency in Microsoft Office

• Strong problem-solving and analytical capabilities

• Excellent organisational and time management skills

• Effective communication skills, both written and verbal

• Proven ability to build relationships at all levels

• Strong customer service focus and a solutions-driven mindset

• Experience with Mastermind (highly regarded)

• Negotiation and conflict resolution skills

Pre-Employment Requirements

• Reference checks

• Medical assessment

• Criminal history check

• Drug and alcohol testing

Ready to Take the Next Step?

Join a company where your contribution is valued and your career can thrive.

For a confidential discussion, contact Janis on 027 406 7974 or janis.sotelo@wormald.co.nz

Apply now and help protect what matters most.