At Bradfords Building Supplies, we've been supporting tradespeople, contractors and homeowners for over 250 years. As one of the South West's leading independent builders' merchants, we're proud of our reputation for expert advice, exceptional customer service and strong local relationships.
Our success is built on our people, and we're passionate about creating a workplace where colleagues can develop, thrive and build rewarding careers.
We're now looking for a Key Accounts Sales Development Manager to take ownership of a portfolio of key customers, develop strong commercial relationships and help drive the continued growth and profitability of our key accounts.
This is an exciting opportunity for an experienced sales professional who knows how to build lasting customer relationships and turn those relationships into commercial success.
As Key Accounts Sales Development Manager, you'll be responsible for developing and growing a portfolio of key customers, understanding their businesses and becoming a trusted partner who can identify opportunities and find solutions that work for them.
You'll spend your time building relationships, making customer calls, visiting sites and working closely with customers from initial enquiry through to successful delivery. You'll take ownership of your customer ledger, ensuring opportunities are followed up, sales are maximised and customers receive the high level of service that keeps Bradfords their first-choice supplier.
You'll also play an important role in identifying new opportunities within existing accounts, developing new business and exploring new markets and sectors. From negotiating profitable business and agreeing annual rebates to identifying opportunities for additional products and services, you'll have a real opportunity to influence both sales and margin.
Our key accounts are central to the continued growth of Bradfords, so this role is about much more than simply managing existing customers.
You'll really get to know your customers, their businesses, their challenges and their future plans, using that knowledge to identify ways Bradfords can add value. You'll regularly review customer and product performance, use CRM and business data to identify opportunities and make sure your customer portfolio continues to grow.
You'll work closely with branch colleagues, suppliers, manufacturers and the Key Accounts Director to develop opportunities, including joint customer and site visits where appropriate. You'll also keep a close eye on the local marketplace and our competitors, making sure we're able to respond to changing customer needs and stay ahead of the competition.
Exceptional customer service will be at the heart of everything you do. You'll be the key point of contact for your customers, making sure enquiries and quotations are dealt with promptly, orders are accurate and deliveries or collections are arranged effectively.
You'll take ownership when things don't go to plan, resolving customer concerns quickly and professionally and building the trust that keeps customers coming back to Bradfords.
You'll also work closely with our suppliers and branch teams to make sure we can deliver the right products, at the right time and at the right price.
We're looking for an experienced external sales professional who is confident building relationships at all levels and has a genuine passion for winning and developing business.
You'll be commercially minded, target driven and motivated by achieving results, with the confidence to negotiate, influence and identify opportunities to grow both sales and margin. Experience within the building sector or builders' merchant industry would be highly advantageous, as you'll need to understand our products, customers and marketplace.
You'll be an excellent communicator who can build credibility quickly, whether you're speaking with a customer on the phone, visiting a busy construction site or working alongside colleagues and suppliers.
You'll also need to be organised and self-motivated, able to manage your own customer portfolio, plan effective customer visits and balance competing priorities. Most importantly, you'll have a positive, can-do attitude and genuinely enjoy finding ways to make things happen for your customers.
A full UK driving licence is essential for the role.
At Bradfords, our customers are at the heart of everything we do, and our people are what make that possible.
You'll join a business with over 250 years of history, but we're always looking ahead. We want people who are ambitious, curious and willing to challenge the way we do things, helping us continue to improve our service and grow our business.
Our values of Commitment, Care, Consistency and Innovation shape how we work every day. We believe in doing the right thing for our customers, supporting each other and continually looking for better ways to deliver.
If you're an ambitious sales professional who loves building strong customer relationships, developing business and delivering commercial results, we'd love to hear from you.
Trusted by trades and loved by locals we’ve been proudly serving our communities across the South-West for 250 years as a family owned merchant. Today, Bradfords is the leading independent supplier of building materials in the South West of England, operating out of 45 sites from Penzance to Worcester. A long-standing part of our communities, our mission is to help people build: sustainably, cost effectively and with focus on superb customer service and quality.
