This is a remote position.

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  Responsible for deriving happiness during the client life cycle
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  Handling client activation and ensuring smooth activation
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  Maintaining the CSAT upto the company benchmark
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  Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
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  Building and maintaining the strong relationship with the clients
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  Coordinating with the other departments for smooth functioning of the daily operations
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  Maintaining the retention rate of the existing clients as per the company benchmark
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  Provide MyOperator product training to the the existing clients
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  Providing on call/mail support to the existing clients
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  Sharing weekly and monthly reports with the reporting manager
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  Doing timely profiling of the clients

Requirements

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  1-2 years of experience in communications, marketing, sales, account management, or customer success
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  Strong verbal and written communication, strategic planning, and project management skills
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  Analytical and process-oriented mindset
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  Comfortable working across multiple departments in a deadline-driven environment
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  Active team player, self-starter, and multitasker who can quickly adjust priorities
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  Excellent knowledge of MS Office
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  Hands-on experience with CRM software is a plus
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  Self-motivated with a results-driven approach
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  Aptitude in delivering attractive presentations

Benefits