We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (Corporate Customers Support) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products, features, and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries, concerns, and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g., Support, Operations, Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention, engagement, and revenue growth targets.
Requirements
Diploma or Degree in Business, Marketing, Communications, or related field.
1–3 years of experience in account management, customer success, or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven, and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery.
Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers.
Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.
Cartrack’s impressive organic growth since being launched in South Africa in 2004 has resulted in an extensive footprint in 23 countries across Africa, Europe, North America, Asia Pacific, and the Middle East. With an active subscriber base in excess of 1.5 million, the Group ranks among the largest of its peer companies globally.
Cartrack is a vertically integrated service-centric organisation owning all its unique intellectual property and business processes, ranging from in-house design, device and software development, mobile-technical workshops and sales. Hence, Cartrack is in full control of delivering superior service while also protecting its industry-leading margins and clean balance sheet.
