Position:
Key Accounts Executive

Location:
Q-Sourcing Tanzania Limited Dar es salaam
Department:
IPPMS /MANPOWER
Reports To:
Client Relation Manager

Role Summary:
The
Key Accounts Executive is responsible for managing and growing client
relationships while ensuring exceptional service delivery across all assigned
accounts. The role acts as the primary liaison between the client and internal
departments, ensuring contractual obligations, service level agreements (SLAs),
and operational requirements are consistently met.

Key
Responsibilities:

• 
  Develop and maintain strong relationships with clients,
  understanding their needs and business objectives.
• 
  Serve as the main point of contact for key clients, ensuring effective
  communication and support.
• 
  Prepare
  project monthly project reports covering people, productivity, quality,
  innovations, EHS, invoicing, issues log, incidents log and other prescribed
  parameters and share with the client by 5th day of the following month.
• 
  Ensure
  standard operating procedures for all services offered (where applicable) and
  process flows to enable timely execution of activities.
• 
  Prepare
  and submit payroll free of errors at least 2 days to the payroll date.
• 
  Timely
  resolution of project issues, escalating where necessary for 100% closure.
• 
  Create and implement account strategies to maximize
  client satisfaction and retention.
• 
  Identify opportunities for upselling and cross-selling additional
  services to enhance client value.
• 
  Collaborate with internal teams to ensure the
  timely and effective delivery of services, including recruitment, manpower
  solutions, mobility, and relocation.
• 
  Monitor service quality and client satisfaction, addressing any concerns
  promptly.
• 
  Analyse client data and feedback to assess account
  performance and identify areas for improvement.
• 
  Prepare regular reports on account activities, performance metrics, and
  client feedback for management review.
• 
  Work closely with the recruitment, operations, and
  business development teams to ensure alignment on client needs and service
  delivery.
• 
  Participate in client meetings and presentations, effectively
  communicating our services and solutions.
• 
  Ensure proper on boarding of ALL projects staff, ensure contractual
  Service level agreement terms & obligations are duly acknowledged, and
  adhered to, and that all staff have job descriptions.
• 
  Ensuring client and employee satisfaction by conducting frequent surveys and providing timely solutions
• 
  Handle all HR, welfare & Administration requirements for all staff

Requirements

Qualifications
& Experience

·
Bachelor's degree in Human Resource Management, Business Administration,
Industrial Relations, Public Administration, or a related field from a
recognized institution.

·
Minimum of 2–3 years' experience in Human Resources

·
Strong understanding of HR functions including recruitment, onboarding,
payroll coordination.

·
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and
Outlook).

·
Excellent communication, negotiation, presentation, and stakeholder
management skills.

·
Ability to manage multiple client accounts, prioritize competing
deadlines, and work independently.

Core Competencies

·
Client Relationship Management:
Builds strong client relationships and ensures
customer satisfaction.

·
Communication Skills:
Communicates clearly and professionally with clients
and internal teams.

·
Service Delivery Management:
Ensures quality service delivery and meets client
expectations.

·
Problem Solving:
Identifies issues and provides timely solutions.

·
Integrity & Confidentiality:
Handles client and employee information with
professionalism and discretion.

•
Good understanding of Tanzanian Labour Laws and HR best practices.

How to apply:

All candidates who
meet the criteria outlined as above are encouraged to send their CVs/Resumes
to:
recruitmenttanzania@qsourcing.com
or link below not later than
10
th
August
2026.

https://jobs.qsourcing.com/jobs/Careers/735362000019717315/Key-Accounts-Executive-source=CareerSite

This position is open
to Locals only.

For any further
clarifications call
0748 519 013.

Note:

Only shortlisted
applicants will be contacted.

Q-SOURCING
SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO
DISQUALIFICATION
.