Job Description

About FGB:

FGB Natural Products is an Australian owned family pharmaceutical company specialising in natural products and healthy solutions for you and your family. Our operation based in Oakleigh South has proudly been the primary producer of eucalyptus oil since 1852. With proprietary brands including Bosisto’s and Euky Bear we’re striving towards helping families live a healthier, more natural life.

About the Role:

We're looking for a Key Account Support Coordinator to join our Sales team, supporting our National Account Manager – Personal Care & Wellness across the Grocery channel. This is a hands-on, high-visibility role at the centre of our Grocery business — you'll own the forecasting process, manage trade spend and claims end-to-end, and be the go-to person keeping our customer portals, promotions and product data accurate and on time.

If you've got FMCG experience across Woolworths, Coles or Independent grocery, love being organised, and want a role where your work directly shapes business results, this one's for you.Whilst this role is full time, we are open to shaping it to part time for the right candidate.

What you will be doing:

• Owning the forecast process from start to finish, hitting agreed accuracy targets
• Supporting the Account Manager with promotional program execution — portal submissions, activity analysis and reporting
• Managing the claims process end-to-end, working closely with Account Management and Commercial Finance
• Partnering with Operations & Customer Logistics to keep service levels on track and get ahead of supply issues
• Keeping product data, portals and paperwork accurate — new lines, pricing forms, reviews
• Working alongside merchandisers and brokers to keep ranging and in-store activity on point

Being part of the FBG team means:

You’ll live and be a part of strengthening our values of being committed to health and wellbeing, always looking for ways to impress our customers all the while keeping a “do right” mindset front and centre in all that we do.

• You’ll benefit from a competitive salary package and ongoing training and career development
• Enjoying a generous annual allowance to spend on our fantastic products
• Having an additional day of leave for your birthday
• Access to employer paid parental leave

What you'll bring:

The ideal candidate is a detail-oriented FMCG professional who thrives in a fast-paced environment and takes pride in keeping things running smoothly. Comfortable managing data and systems they will bring the commercial curiosity to turn numbers into insights, work well independently, communicate clearly, and know how to prioritise when everything feels urgent.

Essential experience/qualifications:

• 2+ years' experience in a sales support/coordination role across key Grocery accounts (Woolworths, Coles or Independent)
• A proactive, highly organised approach — you manage your own workload with confidence
• Strong communication skills and a genuine team-player mindset
• Comfort working with market data to spot opportunities and track performance
• Experience with tools like Circana, Quantium or Unify is a bonus, not a must
• Proficient with data management systems and customer portals.

Why join the team?

• Join a genuinely Australian, family-owned business with over 170 years of heritage
• Work on brands Aussie households already know and trust
• A supportive, close-knit team where your contribution is visible and valued
• Real variety — forecasting, trade, portals, supply, promotions — no two weeks look the same

Ready to apply? We would love to hear from you - click Apply now