Job Description

The QIMA story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence. We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data. What sets us apart is our unique culture.

Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

You will be expected to:

• Account Management & Governance: Serve as the dedicated point of contact for strategic accounts, managing end-to-end program onboarding and resolving critical operational escalations.
• SOP & Compliance Alignment: Translate complex client quality protocols and compliance standards into robust internal Standard Operating Procedures (SOPs) for global execution.
• Performance & SLA Tracking: Monitor account-specific KPIs, safeguard operational delivery, and ensure all services align with contractual Service Level Agreements (SLAs).
• Technical Quality Assurance: Facilitate report validation processes and coordinate with Technical and Coordination teams to calibrate inspector resources according to client requirements.
• Data Analytics & Business Reviews: Leverage supply chain data to generate high-impact weekly/monthly performance metrics and deliver actionable insights for client business reviews.

Qualifications

It could be you, if you have:

• Education: Bachelor’s degree in Supply Chain Management, International Trade, Business Administration, or a related discipline.
• Experience: Minimum 1-2 years of corporate experience in Key Account Management, Client Relations, or Operations within the TIC, Logistics, or Supply Chain sectors (Accelerated tracks available for high-potential fresh graduates)
• Competencies: Strong analytical mindset, exceptional problem-solving capabilities, and the ability to thrive under pressure in a fast-paced, matrixed corporate environment.
• Communication: Native-equivalent or professional fluency in English (both written and verbal) is mandatory for global stakeholder management.
• Technical Proficiency: Good command of MS Office Suite (particularly Excel for data modeling and PowerPoint for executive presentations).
• This position is open to Vietnamese candidates only.

Additional Information

If you fit the bill for this position, we’d love to hear from you! Send your resume and cover letter to Anna.nguyen@qima.com or via Zalo/Whasapp: +84 917043302