Subtitle

The Key Account Specialist - Domestic LTL serves as the operational leader and primary customer contact for a strategic transportation account.

Your profile

• You have a strong understanding of LTL carrier operations, routing, pricing, transit management and transportation best practices.
• You have experience managing strategic customer accounts, control tower operations, or complex transportation programs.
• Proven ability to build relationships and communicate effectively with customers, carries and cross-functional teams.
• Experience utilizing Transportation Management Systems (TMS) such as CargoWise, Turvo, SAP or similar platforms.
• Demonstrated success managing shipment expectations, resolving servise issues, and maintaining high customer satisfaction levels.
• Strong organizational skills with the ability to proritize multiple tasks in a fast-paced logistics environment
• Strong analytical skills with the ability to interpret transportation data, identify trends and drive continuous improvement
• 5+ years of experience in domestic transportation, logistics, or LTL operations

Your Duties

• Coordinate and execute end-to-end domestic LTL shipments across North America
• Ensure compliance with customer-specific operating procedures, service requirements, and transportation standards
• Manage shipment lifecycle activites including pickup scheduling, routing, tracking, exception resolution, and final delivery
• Monitor transportation costs, validate invoices, and identify opportunites for margin improvement
• Analyze operational data to identify trends, risks, and improvement opportunities
• Collaborate with the necessary departments to ensure successful customer outcomes
• Negotiate transportation solutions that balance service quality, capacity availabiliy, and cost efficiency

What we offer

Turn complex logistics into seamless customer experiences while improving service, cost, and operational results. We offer additionally - Competivtive Health, Dental and Vision Insurance - HSA and FSA - 401(k) with company match - Pet Insurance - Tuition Reimbursement - Life Insurance