Job Description

2. Job Responsibilities & Tasks (Duties include but are not limited to)
• Assist in Assist in managing and nurturing relationships with key accounts to
ensure long-term partnership and satisfaction. Conduct regular check-ins and
ensure updated customer profiles.
• Support the Key Account Manager in achieving sales targets through effective
planning and execution of sales strategies. Identify cross-selling and upselling
opportunities within assigned accounts.
• Gather and analyze market trends and customer feedback to inform strategic
decisions. Share insights with the Global Key Account Manager and suggest
adjustments to strategies as needed.
• Coordinate with internal teams to ensure the delivery of products/services in
line with customer expectations. Address any operational challenges affecting
key accounts.
• Assist in preparing sales forecasts and reports, ensuring accurate and timely
information is available for decision-making.
• Work closely with the Global Key Account Manager to address and resolve
customer complaints and issues promptly, aiming for maximum customer
satisfaction.
• Maintain in-depth knowledge of company products and services to effectively
communicate features and benefits to key accounts.
• Monitor and report on competitor activity and market dynamics. Provide
insights to the Global Key Account Manager for strategic planning.

3. Job Dynamics & Interfaces
3.1 Internal:
• Sales Supervisor, Senior Sales Rep, Sales Rep, and Key Account Specialist&
Marketing, CSD, QC, Personnel, Accounts, HR

3.2 External:
• Customers.
4. Required Job Qualifications & Competencies
4.1 Education & Experience
• Bachelor’s degree in business administration, Sales, Marketing, or a related
field.
• Proven experience in sales, account management, or a related role, preferably
in the same industry.
• Strong understanding of sales principles and customer service practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively with a team and independently when required.
• Proficient in CRM software and Microsoft Office Suite.
• Demonstrated ability to meet and exceed sales quotas.