Job Description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential. 

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Key Account Representative is responsible for specific customer accounts assigned for parts sales, customer experience, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $22.71-$33.13 per hour

Pay is based upon education and experience

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answers phone calls, texts and emails as a primary responsibility in a prompt and professional manner
• Ability to multi-task, prioritize and manage time effectively
• Develops and maintains communication strategies for customers as well as interdepartmental communication
• Promotes positive interpersonal skills in all interactions with customers and employees
• Displays excellent communication skills and teamwork
• Responsible for all parts quotes, orders and invoicing for assigned customers
• Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers’ experience
• Develops and implements strategies to increase customer loyalty
• Annual/Bi-Annual customer visits
• Maintains tracking on Core credits/inspections and Core return processes
• Ensures proper notes for backorder analysts to process and shipping instructions are placed on orders.
• Handles on-call duties, assisting customers after hours if needed
• Provides leads to PSSR’s, Service shops, etc.
• Active communication with leadership and sales teams
• Attends meetings, virtual or in person depending on needs.
• 80% Office – 20% Field/Warehouse
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies:

• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 45 pounds
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook
• Strong technical and customer service skills
• Ability to go beyond normal channels, if necessary, to resolve issues to meet customer demand requirements
• Professional phone skills
• Ability to travel when needed

Work Environment:

• Noise: Quiet
• Indoors and outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.