Job Description

Purpose

The Key Account Representative strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution. This role collaborates closely with Customer Support Teams (CST), National Sales, and Local Sales to ensure seamless service delivery and customer satisfaction. The Senior Analyst dedicates a significant portion of their time (up to 50%) to building and maintaining relationships with new and existing accounts, focusing on resolving "last mile" issues and ensuring timely and accurate product delivery.

Responsibilities

• Customer Relationship Building & Communication: Build and maintain strong customer relationships through various communication channels, including in-person visits based on customer needs and contractual agreements. Effectively communicate with both internal and external stakeholders, including handling challenging conversations and managing escalations.
• Program Implementation & Best Practices: Liaise with the local contract sales organization to implement best practices and directions provided via Global Sales Center (GSC) resources, acting as a role model for effective implementation.

Skills

• Expertise in customer service management and ability to partner effectively across functional teams.
• Strong organizational and project management skills, including the ability to manage multiple customers simultaneously.
• Ability to thrive in a fast-paced and changing work environment.
• Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to quickly learn and utilize existing and new Sysco technologies.
• Demonstrated experience with and working knowledge of Sysco customers (preferred).
• Excellent communication (written and verbal) and interpersonal skills.

Certifications

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

5+ years of experience

Physical Demands

• Ability to travel by car.
• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and communicate effectively.

Travel Requirements

0-25%