Job Description

Key Account Representative

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - San Antonio

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Cultivate, manage, and maintain relationships for key customer accounts at all levels within the customer’s organization.
• Prospecting, developing, and maintaining relationships within the customer’s internal team and key stakeholders.
• Visit job sites and collaborate with customers acting as a consultant to help them solve problems and succeed in their business.
• Cultivate, manage, and maintain relationships with supporting dealers to enable execution of commissioning and product support of customer equipment.
• Regularly works with multiple OEMs across all leadership levels.
• Manages regularly scheduled customer update meetings in person and virtually.
• Collaborates with leadership to identify Enterprise opportunities for revenue gain within customer base and executes said targets.
• Serves as the company “expert” on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience.
• Performs regular health checks with customers in effort to maintain a robust partnership.
• Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts.
• Collaborates with leadership to perform business reviews of portfolio with the customer.
• Assist commissioning project management team by providing technical support and consolidated customer communication.
• Creates value with safety initiatives in alignment with customers.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Expert knowledge of electric power generationtruck powertrain and electrical systems.
• Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales.) communication techniques (rapport building, in-person, digital).
• Proficient with MS Office Word, Excel, Outlook, etc.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Exceptional attention to detail.
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets.
• Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• First-class organizational, multi-tasking, and time management skills, deadline oriented.
• Understands written sentences and paragraphs in work related documents and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to work with all levels of personnel within the organization and customer operations.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.

Requirements

• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Four to six years of work-related skills, knowledge, or experience is required.

• None.

• Valid driver’s license.
• Up to 70% and overnight travel required.

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions.
• Frequently works at fast pace with unscheduled interruptions.