Job Description

Job Title: Key Account Manager

Location : Hyderabad (Critical), Mumbai , Delhi

Budget : 6 LPA

Client is a leading Gold Loan financial technology company that revolutionizes the way people access financial services through innovative lending solutions in the Gold Loan space. We are committed to delivering exceptional business outcomes while providing an unparalleled customer experience. As a rapidly growing organization, we value your expertise and leadership in driving operational excellence.

Roles & Responsibilities:

• Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, fulfillment efficiency, and profitability.

• Cross-Selling of Third-Party Products: Identify opportunities for cross-selling various third-party products to customers, increasing revenue and enhancing the customer experience.

• Building Client Business Partners and DSA Channel: Establish and nurture partnerships with local businesses and develop a robust DSA channel to drive business growth.

• Liaising with Lending Partner Banks: Foster strong relationships with lending partner banks, collaborate on business strategies, and ensure seamless communication and cooperation.

• Risk and Audit and Compliance Adherence: Implement risk management protocols, ensure compliance with internal policies and external regulations, and conduct periodic audits to maintain a secure and compliant environment. Ensure adherence to regulatory and compliance requirements at all times, maintaining the highest standards of ethical conduct.

• Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.

Org Building:

• Recruit and mentor City/Cluster across various locations to enhance operational excellence and maintain the approved Headcount in the region.

• Coach and lead the team towards success by providing regular feedback and training.

• Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.

Desired Skill Set:

• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.

• Ability to work in a fast-paced, target-driven environment and adapt to changing market conditions.

• Demonstrated ability to handle multiple priorities and meet deadlines effectively.

• Ability to do demand generation in the market and build offline channels.

• Should be good at relationship management across various stakeholders (Customer, Channel partner, Internal team, cross functional)

• Ability to engage and influence individuals within the operations team.

• Excellent people management skills for overseeing mid-large teams.

• Proficiency in tactical and structural problem-solving approaches.

Persona Specification:

• 4-8 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries, with at least 2 years in a team-leading role.

• Should be an Graduate or equivalent qualification.

• Proven track record of building and leading large teams (20+) across different geographies, showcasing exceptional execution capabilities.

• Proven track record of achieving sales targets and driving business growth.

• Local language proficiency and geography knowledge are preferred.