Job Description

Key Account Manager Relocation Services (Africa & Middle East)

Location: Cape Town

Industry: Relocation & Global Mobility

Employment Type: Full-Time

Experience Level: Mid-Senior Level

We are hiring on behalf of our client, a leading provider in relocation services, who is looking for an experienced Key Account Manager to join their dynamic team. This is a pivotal role focused on managing high-value client relationships across Africa and the Middle East, ensuring exceptional service delivery and continuous business growth.

Key Criteria:

• Proactively manage a portfolio of strategic client accounts.

• Build and maintain strong, long-lasting client relationships.

• Translate client needs into actionable business opportunities.

• Develop and present quotations and pricing structures.

• Identify innovative solutions to enhance service delivery.

• Coordinate with Global Mobility Coordinators and internal teams to resolve client needs efficiently.

• Oversee the implementation of client procedures and service level agreements (SLAs).

• Produce and refine client reporting to ensure accuracy and relevance.

• Provide regular performance updates to internal stakeholders and clients.

• Carry out other duties as assigned by management to support company goals.

Requirements:

• Bachelors degree in business or a service-related industry (preferred).

• Minimum 3 years' experience in Key Account Management or similar client-facing role.

• Exposure to USA-based clients is highly desirable.

• Proficiency in English (spoken and written) is essential; French is a strong advantage.

• Advanced skills in Microsoft Excel and other relevant tools.

• Strong analytical abilities, with a keen eye for detail and a flexible approach to problem-solving.

What We're Looking For:

Were seeking a proactive and client-centric professional with a proven ability to build trust and drive success in long-term business relationships. The ideal candidate will thrive in a fast-paced, multicultural environment and be motivated by excellence in service delivery.