Job Description

Key Account Manager, US Club & Mass

Chicago, IL Preferred – Hybrid (Remote candidates will also be considered)

The Key Account Manager, US Club & Mass is responsible for driving profitable growth, strategic account development, channel strategy execution, and commercial excellence across key U.S. retail partners including Costco, Walmart, Sam's Club, and other assigned accounts. This role develops joint business plans, identifies new business opportunities, executes assortment and promotional strategies, and delivers best-in-class omnichannel execution to support sustainable revenue growth and market share expansion. The position serves as a key connector across Sales, Marketing, Supply Chain, Customer Service, Finance, and Operations to ensure flawless execution and strong retailer partnerships.

Responsibilities:

• Lead day-to-day commercial management of assigned national retail accounts including Costco, Walmart, Sam's Club, and other strategic partners
• Develop and execute annual joint business plans aligned to revenue, profitability, distribution, and market share objectives
• Build and maintain strong relationships with retail buyers, merchants, planners, and marketing stakeholders
• Lead line reviews, joint business planning, quarterly business reviews, assortment presentations, and new product launch discussions
• Identify opportunities to expand distribution, improve merchandising, unlock incremental revenue, and strengthen retailer partnerships
• Prospect and develop new retail and channel growth opportunities aligned with company objectives
• Develop SKU-level forecasts and support monthly, quarterly, and annual business planning activities
• Partner with Supply Chain, Customer Service, and Operations to support inventory planning and retailer execution
• Drive promotional planning, seasonal programs, merchandising initiatives, and omnichannel execution across in-store and online channels
• Analyze sales performance, inventory trends, pricing, promotions, and profitability to identify growth opportunities and business risks
• Utilize retailer POS reporting, syndicated data, and business intelligence tools to develop actionable recommendations
• Collaborate with Marketing, Finance, eCommerce, Operations, and Commercial teams to ensure best-in-class retailer execution

More about you:

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred
• 6–8+ years of experience in National Account Management, Sales, Business Development, or Commercial Leadership
• Proven experience managing large U.S. retail accounts such as Costco, Walmart, or Sam's Club
• Strong understanding of omnichannel retail including brick-and-mortar and retailer.com environments
• Experience with pricing strategy, promotional planning, assortment management, and profitability optimization
• Strong commercial, financial, and analytical skills with experience using retailer data and business intelligence tools
• Experience with retailer portals, Power BI, Tableau, syndicated data, or similar reporting platforms preferred
• Excellent negotiation, presentation, communication, and stakeholder management skills
• Ability to balance strategic thinking with operational execution in a fast-paced environment

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources.

What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $97,584/yr - $120,980/yr. This role is also bonus eligible.

How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.