Job Description

About our client
Our client is a global engineering partner to tech leaders and fast-growing startups, combining 20+ years of product development expertise with an AI-first approach and a reputation for reliable delivery. They are a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries.

With offices across New York, London, and Europe – and a revenue target of $250M – they’re scaling fast. Now they’re looking for an exceptional Key Account Manager to deepen and grow some of their most strategic relationships across the UK and Europe. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services.

Our client is seeking an experienced Key Account Manager to manage and grow their existing Portfolio of clients in the UK market. You will be responsible for overseeing a diverse portfolio of clients across a range of industries and maturity, driving client satisfaction, and fostering long-term relationships with key clients.

As a Key Account Manager, you will play a critical role in ensuring the retention and growth of existing accounts whilst supporting the furtherance of our client's offering and position in the market.

Key responsibilities

• Lead and expand a portfolio of 10–15 accounts, with full ownership over relationship strategy and growth

• Identify upsell, cross-sell, and whitespace opportunities to scale account value and client outcomes
• Serve as a trusted advisor to C-level stakeholders, mapping their goals to actionable product and engineering solutions
• Build and execute strategic account plans informed by data, insights, and market trends
• Proactively mitigate risk, manage escalations, and maintain high client satisfaction

• Lead QBRs and executive engagements that deepen relationships and unlock new initiatives
• Partner closely with Sales, Delivery, and Talent to ensure flawless execution and retention

• Monitor KPIs and report on account health to internal stakeholders and leadership.
• Stay on the pulse of innovation – bringing insights on AI, GenAI, and product acceleration to every conversation

Requirements

• 3–5 years in account or delivery management within software/IT, ideally in IT consulting or technical recruitment
• Proven experience managing $5M portfolio and 5-10+ concurrent client relationships
• Expertise in building and growing client relationships — navigating complex stakeholders, driving retention, and expanding portfolios via upsell and cross-sell
• Accountability for key client metrics (NRR, contribution margin) with strong risk management and outcome-based planning skills
• Deep technical understanding of the full SDLC, delivery processes, and engineering team models.
• Comfortable operating in a fast-paced, high-growth environment

Nice to Have:

• Technical literacy or experience in product/engineering environments.