Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.
Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.
By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.
We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members.
Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.
Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We are looking for someone to help us take care of our growing pipe and bring delight to our clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.
We move fast, with a lot of ownership, and are proud to tackle big problems.
As a Key Account Manager, you will:
Handle a portfolio of strategic accounts and flagships companies.
Ensure client loyalty build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
Build customer engagement ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.
Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
Drive change in product and services, and act as the voice of their customers to Product and Operations teams.
Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.
You may be a great fit at Alan if you have/are:
At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels
Excellent track record - we are looking for over-performers
Experience with companies of more than 300 employees
Passionate about healthcare Eager to deepen your understanding of health insurance market dynamics, trends, and our products.
Based in (or willing to relocate to) Madrid or Barcelona.
Experience in insurance/employee benefits is a big plus.
Hard skills:
A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.
Positive lobbying: ability to identify key influential figures and to cultivate and grow a network
Fluent in Spanish and advanced level of English, both spoken and written.
Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions)
Strong analytical skills adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.
Soft skills/ Behavioral traits:
Strong active listening skills and empathy
Ability to create long-term relationship based on trust and transparency
Ability to work independently in a fast-paced environment
Quick learner with growth mindset we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products)
For this opportunity, we are aiming to hire within the B1-D level range
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards Generous equity packages complement your base salary, for permanent contracts only.
- Flexible Office Sponsored co-working hubs in Madrid and Barcelona
- All the tools you need Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only)
- Transport Country-specific commuter benefits.
- Learning & Training opportunities A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture
- Parental leave Extended parental leave for all new parents, for permanent contracts only.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
Alan is the health partner that insures, prevents, and supports daily.
Founded in 2016 and the first new health insurance player approved in France since 1986, Alan quickly became an essential health partner.
Offering a unique service focused on prevention and physical and mental well-being, Alan uses technology to simplify access to care.
In addition to its insurance offering, Alan provides innovative services like personalized prevention plans, a virtual clinic accessible 7/7, an online optical center, and many ongoing innovations.
These services achieve an exceptional customer satisfaction level (NPS of 68).
More than 710,000 members use Alan across 33,000 companies of all sectors and sizes.
With over 600 employees, Alan operates in France, Spain, Belgium, and Canada.
