Job Description

At Milestone Systems, we put people first in everything we do—from how we support each other and our communities to how we develop and deliver our products. Join us to drive strategic partnerships and contribute to our continued growth.

Milestone Systems is seeking a dynamic Key Account Manager to manage a portfolio of large, active end-customer accounts. In this role, you will leverage your expertise to strengthen relationships, identify new opportunities, and drive business growth for assigned territory.

As the Key Account Manager, your primary responsibilities will include:

• Strategic Account Planning: Identify focus accounts, key stakeholders, and develop strategic plans.
• Customer Relationship Management: Build trust, understand evolving needs, and deliver exceptional service.
• Cross-Selling and Upselling: Identify opportunities to expand services and increase revenue.
• Project and Engagement Management: Ensure successful project execution and maintain clear client communication.
• Customer Needs Assessment: Continuously assess client needs and tailor solutions effectively.
• Value Proposition Development: Create and communicate compelling value propositions for our services and products.

What You'll Be Doing:

• Lead account planning and prioritization for end customers.
• Drive business development initiatives with technology partners and Marketing.
• Proactively follow up on leads and identify new opportunities.
• Diagnose customer challenges and position relevant solutions.
• Coordinate proof-of-concept activities and align internal and external stakeholders.
• Monitor market trends and competitive landscape.
• Travel frequently within assigned territory and broader South Pacific region as required.

What You Bring to The Team:

• Bachelor’s degree in Business or a related field, or equivalent experience.
• 10+ years of sales experience, ideally in enterprise or technical solution selling.
• Proven ability to translate complex technical solutions into customer value.
• Strong understanding of relevant industry sectors and market dynamics.
• Demonstrated success managing large enterprise accounts and exceeding targets.
• Experience in channel sales strategies and partner-driven growth.

How we support you:

• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

Call to Action:

Ready to join a company that values people and innovation? Click “Apply” and submit your CV in English today.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules VSaaS, and BriefCam analytics. We empower organizations of all sizes to see more, do more, and achieve more with video technology. Guided by our People First mindset—freedom, inclusion, and togetherness—we prioritize our employees, partners, and communities in everything we do.

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness - we always consider our employees, partners, and communities in everything we do.